![WingSwept](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
1 month ago
WingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized organizational setting.
The Customer Success Manager will support the diverse needs of our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine and understand needs, ensure day-to-day technical support is meeting expectations, and strategic technology direction is aligned with the clients’ unique business needs. If you are comfortable wearing a variety of hats, thrive in a fast paced environment, and are comfortable holding conversations with C-level executives, you may be the Customer Success Manager that we are looking for.
The duties of this position can mostly be completed remotely, but there may be some occasional on-site work required. This is a full time position, with excellent benefits, including profit sharing and a fully-vested 401(k) with matching contributions.
The Responsibilities Of The Position May Include
Provide strategic network support and account management to a growing list of clients
Provide strategic knowledge of business processes and operations to clients
Provide options for ways for clients to improve their technology infrastructure
Manage client relationships through personal contact
Conduct Business Reviews on a scheduled basis
Respond to issues, needs, and complaints as they arise
Update management on concerns and issues related to technology at client offices
Update knowledge base in order to provide continuity among other company personnel
Coordinate onboarding of new clients
Become involved in the quoting & procurement process for new and existing clients
Manage software licenses for clients
Manage projects for clients as needed
Investigate new technologies for use internally and in client environments
Act as a liaison between clients and our technical staff
Advocate on behalf of the client’s best interest while also balancing WingSwept’s business interests
Monitor internal and client services for any possible issues and facilitate issue resolution
Support group sales efforts to expand the network consulting client list
Develop and maintain a comprehensive plan for forecasting quarterly client projects
Build and maintain relationships with vendors and support partners
Work collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clients
Provide security awareness training to clients
Prepare quotes and statements of work for hardware, labor, and services
Review client invoices for accuracy
Minimum Requirements
Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions.
High school diploma, at least two years of secondary education preferred
Must be able to work a full-time 40-hour work week which may include after-hours functions
Firm understanding of the configuration of basic networking components and peripherals
Able to learn new environments and technologies quickly
Excellent verbal and written communication skills for interactions with customers on a daily basis
Must have a great attitude and desire to go the extra mile for customers
Strong analytical and problem-solving skills
Must be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clients
Must be able to pass a background check and drug test
Must have a valid driver’s license and reliable transportation
Extra Consideration Given For The Following
Secondary education in business management and/or economics
Experience with small business operations management or ownership
Experience providing technical support in a business environment
Account management experience
Exceptional computer and system administration skills on Microsoft based clients and servers
Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation
Fundamental understanding of business telecommunication systems
CompTIA Network+, A+, Microsoft certifications
Experience in project management
If this sounds like a good fit for you, please apply today
Equal Opportunity Employer M/F/Disabled/Veteran
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