Customer Success Manager

1 month ago


Raleigh, United States WingSwept Full time

WingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized organizational setting.

The Customer Success Manager will support the diverse needs of our clients and serve as the primary point of contact for all business relations. The position will require working with clients to determine and understand needs, ensure day-to-day technical support is meeting expectations, and strategic technology direction is aligned with the clients’ unique business needs. If you are comfortable wearing a variety of hats, thrive in a fast paced environment, and are comfortable holding conversations with C-level executives, you may be the Customer Success Manager that we are looking for.

The duties of this position can mostly be completed remotely, but there may be some occasional on-site work required. This is a full time position, with excellent benefits, including profit sharing and a fully-vested 401(k) with matching contributions.

The Responsibilities Of The Position May Include

Provide strategic network support and account management to a growing list of clients Provide strategic knowledge of business processes and operations to clients Provide options for ways for clients to improve their technology infrastructure Manage client relationships through personal contact Conduct Business Reviews on a scheduled basis Respond to issues, needs, and complaints as they arise Update management on concerns and issues related to technology at client offices Update knowledge base in order to provide continuity among other company personnel Coordinate onboarding of new clients Become involved in the quoting & procurement process for new and existing clients Manage software licenses for clients Manage projects for clients as needed Investigate new technologies for use internally and in client environments Act as a liaison between clients and our technical staff Advocate on behalf of the client’s best interest while also balancing WingSwept’s business interests Monitor internal and client services for any possible issues and facilitate issue resolution Support group sales efforts to expand the network consulting client list Develop and maintain a comprehensive plan for forecasting quarterly client projects Build and maintain relationships with vendors and support partners Work collaboratively with the Information Security Committee in order to reduce risk to WingSwept and our clients Provide security awareness training to clients Prepare quotes and statements of work for hardware, labor, and services Review client invoices for accuracy

Minimum Requirements

Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions. High school diploma, at least two years of secondary education preferred Must be able to work a full-time 40-hour work week which may include after-hours functions Firm understanding of the configuration of basic networking components and peripherals Able to learn new environments and technologies quickly Excellent verbal and written communication skills for interactions with customers on a daily basis Must have a great attitude and desire to go the extra mile for customers Strong analytical and problem-solving skills Must be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clients Must be able to pass a background check and drug test Must have a valid driver’s license and reliable transportation

Extra Consideration Given For The Following

Secondary education in business management and/or economics Experience with small business operations management or ownership Experience providing technical support in a business environment Account management experience Exceptional computer and system administration skills on Microsoft based clients and servers Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation Fundamental understanding of business telecommunication systems CompTIA Network+, A+, Microsoft certifications Experience in project management

If this sounds like a good fit for you, please apply today

Equal Opportunity Employer M/F/Disabled/Veteran #J-18808-Ljbffr



  • Raleigh, United States Medicom Full time

    Medicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...


  • Raleigh, United States TopQuadrant Full time

    Our team is looking for an Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible to built relationships across our customer's organization, and raise awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...


  • Raleigh, United States Udt Full time

    Customer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...


  • Raleigh, United States Make Full time

    We are looking for a Customer Success Manager to join our growing Customer Success organization. If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading! Core Mission As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make’s...


  • Raleigh, United States The Ladders Full time

    Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations....


  • Raleigh, United States NVIDIA Full time

    We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...


  • Raleigh, United States Make Full time

    Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. We are...


  • Raleigh, United States Make Full time

    Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. We are...


  • Raleigh, United States ServiceTitan Full time

    Ready to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster, and safer...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...


  • Raleigh, United States Hawk Ridge Systems Full time

    Exciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems! Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide...


  • Raleigh, United States Lucid Software Inc. Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...


  • Raleigh, North Carolina, United States Lucid Software Inc. Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...


  • Raleigh, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...


  • Raleigh, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...