Current jobs related to Senior Customer Success Manager - Raleigh - Lucid Software Inc.

  • Senior Manager, Expansion Customer Success

    3 weeks ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. Frontline workers are the lifeblood of our economy and we're building the cloud...

  • Senior Customer Success Manager Raleigh

    1 month ago

    Raleigh, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Senior Customer Success Specialist

    1 month ago

    Raleigh, United States NetClaim Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. If you are looking for a high energy and...

  • Customer Success Manager

    2 months ago

    Raleigh, United States Medicom Full time

    Medicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...

  • Customer Success Manager

    1 month ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster, and safer...

  • Customer Success Manager

    1 month ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...

  • Manager, Customer Success Operations

    4 days ago

    Raleigh, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    2 months ago

    Raleigh, United States TopQuadrant Full time

    Our team is looking for an Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible to built relationships across our customer's organization, and raise awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...

  • Customer Success Manager

    2 months ago

    Raleigh, United States Udt Full time

    Customer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...

  • Enterprise Customer Success Manager

    4 weeks ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Strategic Customer Success Manager

    2 months ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Customer Success Manager

    2 months ago

    Raleigh, United States Make Full time

    We are looking for a Customer Success Manager to join our growing Customer Success organization. If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading! Core Mission As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make’s...

  • Enterprise Customer Success Manager

    2 months ago

    Raleigh, United States Sovereign's Capital Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Enterprise Customer Success Manager

    1 month ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Customer Success Manager

    2 months ago

    Raleigh, United States NVIDIA Full time

    We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...

  • Manager, Customer Success Management

    2 months ago

    Raleigh, United States ServiceTitan Full time

    Ready to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...

  • Manager, Customer Success Specialist Team

    2 months ago

    Raleigh, United States Relay Full time

    Relay , a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active...

  • Customer Success Manager

    5 days ago

    Raleigh, United States INGENIOUS.BUILD Full time

    Job DescriptionJob DescriptionAt INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. Joining INGENIOUS.BUILD means embarking on an...

  • Customer Success Manager

    2 months ago

    Raleigh, United States WingSwept Full time

    WingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized...

  • Customer Success Manager

    1 month ago

    Raleigh, United States Hawk Ridge Systems Full time

    Exciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems! Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide...

Senior Customer Success Manager

2 months ago

Raleigh, United States Lucid Software Inc. Full time

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

The Customer Success Team plays a central role at Lucid Software, ensuring that our most valuable customers are able to maximize the value they obtain through adoption of our products. Each Customer Success Manager ("CSM") serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer's business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through the Lucid Suite.

Responsibilities
  • Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer's workflows across Lucid's core use cases, and articulate how Lucid helps customers achieve their business outcomes
  • Determine, build, and adopt strategies to create meaningful ways to help companies achieve business objectives through ongoing adoption of the Lucid Suite
  • Form and deepen relationships with key contacts - from individual contributors to management and executive stakeholders - and navigate organizations, understanding decision hierarchies in order to deepen partnerships and nurture champions
  • Establish a foundation for success with each new account by partnering with Professional Services, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns
  • Manage a book of business effectively, prioritizing account engagement based on need while coordinating multiple workstreams
  • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, understand customer priorities and needs, and continually drive successful product adoption
  • Act as the voice of the customer within Lucid, serving as the primary interface for key customers to ensure customer needs and questions are resolved in a timely manner
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
  • Work with account teams and go-to-market leadership to improve internal processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite
  • Other duties as assigned
Requirements
  • Bachelor's degree with strong academic performance
  • Minimum of 4 years experience in a CSM role working with enterprise accounts
  • Experience in a technical field (eg, engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains
  • Strong organization and attention to detail
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users
  • Proficiency using a variety of tools to manage customer relationships
Preferred Qualifications
  • Empathy and a passion for problem solving
  • Outstanding task management skills across a varied set of responsibilities
  • Ability to thrive in a fast-paced, scale-up SaaS environment
  • Bias towards finding solutions vs. shutting down ideas
LI-KB1