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Client Integration Manager

3 months ago

Buffalo, United States HSBC Full time

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities, and the planet we all share.

The Global Liquidity & Cash Management is responsible for the technical implementation of global liquidity and cash management products/services. The GLCM Client Integration Manager is responsible for developing strong relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship.

As our Client Integration Manager, you will:

  • Be responsible for the technical implementation of global liquidity and cash management products/services
  • Be responsible for developing strong relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship
  • Partner with internal stakeholders to conduct technical scope/discovery meetings to ensure technical solutions can be supported by both the client and the bank
  • Establish test environment, validate file formats, execute file testing, coordinate back office testing, develop test plans & track test results, and assist client with technical issue resolution
  • Partner with clients to develop a strong understanding of their technical infrastructure to support system integration to the HSBC digital tools and solutions
  • Ability to identify technical issues and troubleshoot them efficiently and effectively
For this role, HSBC targets a pay range between $75,000.00 and $155,000.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

You'll likely have the following qualifications to succeed in this role:
  • Strong knowledge of Global Liquidity and Cash Management (GLCM) products and services or other relevant industry expertise
  • Strong project management background, managing complex and demanding client projects
  • Excellent time management, planning and organizational skills
  • Strong focus on client experience and client success
  • Ability to manage a high workload
  • Excellent analytical skills and attention to details
  • Ability to mobilize internal stakeholders and resources to quickly understand and resolve client issues
  • Collaborative teamwork and partnership across various teams to ensure client success

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today antomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.