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Client Care Management Specialist

2 months ago

Buffalo, New York, United States Jewish Family Services of Western New York Full time
Job Overview

Our Purpose: Jewish Family Services of Western New York is dedicated to partnering with individuals and families from diverse backgrounds to support their journey through life's transitions and challenges.

Our Vision: We aspire to ensure that every individual facing significant life challenges within our service area has access to compassionate care and renewed hope.

Role Summary: The Care Coordinator plays a pivotal role in collaborating with the Care Manager Team to deliver comprehensive care coordination for Health Home consumers. This position is tasked with overseeing all facets of care for clients, which includes scheduling and managing appointments, liaising with treatment providers, advocating for clients, and orchestrating various community services.

Key Responsibilities:

  • Oversee and coordinate services for an assigned caseload.
  • Analyze client assessments and engage clients in identifying and addressing barriers to their health services and self-management.
  • Collaboratively develop an Individualized Care Plan (ICP) with clients, their families, and service providers under supervision.
  • Facilitate care coordination across the healthcare system, assisting clients in accessing necessary medical and social services.
  • Work closely with clients, families, and discharge planners to support effective transition planning.
  • Provide translation and interpretation services as needed.
  • Continuously enhance knowledge of community resources and services available.
  • Maintain professional boundaries and role definitions.
  • Conduct meetings with clients in various settings to introduce programs and perform necessary assessments.
  • Ensure timely completion of documentation and maintain accurate consumer records using electronic systems.

Qualifications:

  • Bachelor's Degree in a relevant field; social work or a related behavioral discipline preferred.
  • Minimum of 2 years of experience in community-based client services or equivalent.

Preferred Skills:

  • Familiarity with health record management systems.
  • Experience in care coordination or discharge planning is highly desirable.
  • Strong ability to provide effective care management services and demonstrate understanding of community resources.
  • Willingness to engage with the community, conduct home visits, and provide transportation for clients.
  • Proficiency in Microsoft Office applications and web-based health information systems.
  • Flexibility to work outside standard hours, including evenings and weekends as necessary.
  • Bilingual skills, particularly in Spanish, are highly valued.

Core Competencies:

  • Strong organizational skills to effectively manage time and resources.
  • Critical thinking abilities to evaluate various solutions and approaches.
  • Sound judgment and decision-making skills.
  • Excellent interpersonal skills to foster positive relationships with diverse individuals.
  • Effective communication skills to convey information clearly and manage emotions positively.
  • Client-focused approach to meet the needs of both internal and external customers.
  • Proactive and adaptable in addressing challenges and changes.

Agency Expectations:

  • Commitment to the mission and vision of Jewish Family Services.
  • Cultural competence to ensure access to services for individuals from diverse backgrounds.
  • Team-oriented mindset to collaborate effectively with colleagues.

Working Conditions:

  • Work will be conducted both in the office and in the community, requiring flexibility in hours.
  • Regular travel for home visits and client transportation is necessary.
  • A valid driver's license and reliable transportation are required.

Physical Requirements:

  • Light physical activities are expected in an office environment.