We have other current jobs related to this field that you can find below

  • Guest Services Manager

    6 days ago

    San Diego, California, United States Plazahotelelpaso Full time

    Position Overview: Guest Services ManagerOversee the operations of the front desk to ensure adherence to established guest service, quality, and sustainability standards.Your Career Path:Assistant Front Office Manager > Front Office Manager > Assistant General ManagerYour Responsibilities:Conduct interviews, select, train, schedule, mentor, and support team...

  • Guest Services Manager

    1 day ago

    San Diego, California, United States Rancho Bernardo Inn Full time

    Guest Services Manager / Rancho Bernardo InnJob Category: Guest Services Requisition Number: FRONT01629OverviewAt Rancho Bernardo Inn, nestled in the picturesque surroundings of San Diego, we pride ourselves on offering a competitive benefits package that includes complimentary meals and exclusive employee discounts.We invite you to join our team of...

  • Guest Services Manager

    6 days ago

    San Diego, California, United States Howard Johnson San Diego Full time

    Guest Services Manager Job DescriptionJob OverviewOverseeing the efficient functioning of the Guest Services department within a hospitality establishment. Providing leadership and support to team members to achieve objectives and ensure guest satisfaction through effective training and performance evaluation.Key ResponsibilitiesGreet guests warmly and...

  • Guest Services Manager

    23 hours ago

    San Diego, California, United States HEI Hospitality LLC Full time

    About UsExperience modern hospitality with HEI Hospitality LLC. Our commitment to excellence ensures a welcoming environment for both guests and associates alike.OverviewAssist the Front Office Manager in overseeing the Front Office operations to ensure customer satisfaction, quality service, and adherence to corporate policies while achieving financial...

  • Guest Services Manager

    6 days ago

    San Diego, California, United States HEI Hospitality LLC Full time

    About UsExperience modern luxury at HEI Hospitality LLC. Our commitment to excellence positions us at the forefront of the hospitality industry, offering an exceptional environment for both guests and associates.OverviewAs a key member of our management team, you will assist in overseeing Front Office operations, ensuring that we deliver outstanding customer...

  • Guest Services Manager

    18 hours ago

    San Diego, California, United States Hotel Resource Full time

    Position Overview:We are seeking a dedicated Front Desk Supervisor to oversee the front office operations and ensure exceptional service delivery to our guests. This role is crucial in creating a welcoming atmosphere and maintaining high standards of hospitality.Company:Hotel ResourceLocation:San Diego, CACategory:Hospitality - Hotel ManagementEmployment...

  • Guest Experience Specialist

    14 hours ago

    San Francisco, California, United States Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious buildings. In this role, you will create a welcoming and memorable experience for everyone who...

  • Guest Services Manager

    20 hours ago

    San Diego, California, United States Hotel Resource Full time

    Industry: Hospitality - Hotel ManagementPosition: Front Desk SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - Hotel ManagementDegrees Required: Not SpecifiedEmployment Type: Full-TimeManagement Role: NoOverview:We are seeking a dedicated Front Desk Supervisor who is passionate about delivering exceptional service. As the...

  • Guest Services Manager

    2 weeks ago

    San Diego, United States La Jolla Beach & Tennis Club Full time $68,000 - $73,000

    Job DescriptionJob DescriptionThe La Jolla Beach & Tennis Club is currently seeking a highly skilled Guest Services Manager to join our team at our beautiful oceanfront property!Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and...

  • Guest Services Manager

    21 hours ago

    San Diego, California, United States Hotel Resource Full time

    Position Overview:As a pivotal member of our hospitality team, the Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences. This position requires a blend of leadership, customer service, and operational management skills.Company:Hotel ResourceLocation:Not SpecifiedCategory:Hospitality - Hotel ManagementEmployment...

  • Guest Services Manager

    3 weeks ago

    San Diego, United States La Jolla Beach & Tennis Club Full time

    The La Jolla Beach & Tennis Club is currently seeking a highly skilled Guest Services Manager to join our team at our beautiful oceanfront property!Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla...

  • Guest Services Operations Manager

    6 days ago

    San Diego, California, United States Hilton Hotels & Resorts Full time

    A Guest Services Operations Manager plays a pivotal role in overseeing and managing the Front Office functions of a hotel, ensuring exceptional guest experiences and financial success. Key Responsibilities: As a Guest Services Operations Manager, your primary duties will include directing and managing Front Office operations to uphold the highest standards...

  • Guest Services Assistant Manager

    6 days ago

    San Diego, California, United States Marriott International Inc Full time

    Position OverviewThis entry-level management role is pivotal in overseeing and facilitating the daily operations of the front desk team. The responsibilities encompass various front office functions, including Bell/Door Staff, Switchboard, and Guest Services. The primary objective is to ensure both guest and employee satisfaction while adhering to the...

  • Guest Services Manager

    6 days ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorOverall ResponsibilitiesThe physical requirements outlined here are representative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.While executing...

  • Guest Services Manager

    17 hours ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorGeneral OverviewThe physical requirements outlined here are indicative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be arranged to assist individuals with disabilities in performing these essential functions.While carrying out the...

  • Guest Services Manager

    18 hours ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorOverall ResponsibilitiesThe physical requirements outlined here are representative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.While executing...

  • Guest Services Manager

    23 hours ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorOverall ResponsibilitiesThe physical requirements outlined here are representative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.While carrying...

  • Guest Services Manager

    6 days ago

    San Diego, California, United States Excel Hotel Group Full time

    Position OverviewResponsible for overseeing the smooth and effective functioning of the Front Desk division within the hotel. Provides leadership and direction to team members to meet established objectives and enhance guest satisfaction through effective training, motivation, and performance evaluation.Key ResponsibilitiesGreets guests warmly and...

  • Guest Services Assistant Manager

    6 days ago

    San Diego, California, United States AccorHotels Full time

    Job OverviewSupport the management of daily operations within the food and beverage departments, ensuring exceptional service quality and standards are upheld.Key Responsibilities- Oversee inventory management and procure supplies to maintain adequate stock levels.- Ensure adherence to health and safety guidelines as well as hotel policies.- Assist in the...

  • Guest Services Supervisor

    6 days ago

    San Diego, California, United States Wsmanagementinc Full time

    Position:GUEST SERVICES SUPERVISORJob Overview: We are a renowned hospitality establishment dedicated to delivering exceptional guest experiences. We are looking for a skilled and motivated Guest Services Supervisor to manage our front office operations and ensure our guests receive the highest level of service.Position Summary: The Guest Services Supervisor...

Guest Services Manager,

3 months ago

San Diego, United States Wyndham Hotels & Resorts Full time

Location: San Diego, CA, US, 92101

Wyndham is now seeking a Guest Services Manager, to join our team at the Wyndham San Diego on the Bay location in San Diego , California .**Job Summary**

The Guest Services Manager Level 1 is responsible for ensuring the operation of guest services, concierge and uniformed services/transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

**Education & Experience**

* At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

* Supervisory experience preferred.

* Must be proficient in Windows, Company approved spreadsheets and word processing.

* Must have a valid drivers license from the applicable state.

**Physical Requirements**

Often Sometimes Rarely Lifting up to 50 pounds x Sitting x Walking x Standing x Bending neck x Twisting neck x Bending waist (forward or sideways) x Squatting (crouch or site on one's heels) x Kneeling x Crawling x Reach above shoulder height x Reach below shoulder height x Driving x Stooping x Pushing x Pulling x Talking x Hearing x Repetitive motions x **General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Attend all hotel required meetings and trainings.

* Participate in M.O.D. coverage as required.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which include wearing nametags.

* Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to maintain confidentiality of information.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Respond to all guests requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

* Assist in motivating and developing guest services associates according to Wyndham SOPs.

* Assist with the management of the interviewing process of candidates for guest services positions and follow standards for hiring approvals.

* Provide feedback to the guest services director for associate performance reviews in accordance with Wyndham standards.

* Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e., flash report, allowances, etc.

* Attend daily and monthly rooms meetings.

* Participate in required M.O.D. program as scheduled.

* Work at front desk, concierge, and bell desk as appropriate.

* Ensure that no-show revenue is maximized through consistent and accurate billing.

* Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.

* Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.

* Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming.

* Monitor proper operation of the PBX console and ensure that associates maintain Wyndham SOP's in its use.

* Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Wyndham SOPs.

* Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.

* Assist in preparation of revenue and occupancy forecasting.

* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

* Must maintain constant communication with housekeeping department.

* Operate radios efficiently and professionally in communicating with hotel staff.

* Ensure correct and accurate cash handling at the front desk.

* Follow and enforce all Wyndham hotel credit policies.

* Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.

* Maintain and monitor "Lost and Found" procedures and policies according to Wyndham standards.

* Establish and maintain key control system.

* Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.

* Monitor all VIPs, special guests and requests.

* Maintain required pars of all front office and stationary supplies.

* Review daily guest services work and activity reports generated by Night Audit.

* Be familiar with all Wyndham Rewards programs and offers.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** Wyndham San Diego on the Bay , 1355 N Harbor Drive , San Diego , California 92101

**Employment Status:** Full-time