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Guest Services Manager
2 months ago
Responsible for overseeing the smooth and effective functioning of the Front Desk division within the hotel. Provides leadership and direction to team members to meet established objectives and enhance guest satisfaction through effective training, motivation, and performance evaluation.
Key Responsibilities
- Greets guests warmly and professionally, ensuring a welcoming atmosphere.
- Organizes, coordinates, and assigns tasks to Front Desk staff.
- Evaluates the performance of Front Desk personnel, providing coaching and conducting annual reviews.
- Onboards new team members, ensuring adherence to company, hotel, and brand standards.
- Recommends disciplinary actions for staff when necessary.
- Fosters positive relationships and communication across all hotel departments.
- Ensures accurate room status information is maintained and communicated as per established protocols.
- Addresses and resolves guest concerns promptly and courteously.
- Maintains and updates group information and requirements, communicating relevant details to appropriate departments.
- 1-2 years of experience in customer service.
- Ability to stand for extended periods.
- Basic proficiency in computer applications, including email, word processing, spreadsheet software, and hotel management systems.
- Comprehensive benefits package including medical, dental, life insurance, paid time off, and a 401k plan with company matching for full-time employees.
- Enjoy a generous travel discount program.
- Opportunities for career advancement, with a focus on promoting from within.
Compensation: $21.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
