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Guest Services Supervisor

2 months ago

San Diego, California, United States Wsmanagementinc Full time

Position:

GUEST SERVICES SUPERVISOR

Job Overview:
We are a renowned hospitality establishment dedicated to delivering exceptional guest experiences.

We are looking for a skilled and motivated Guest Services Supervisor to manage our front office operations and ensure our guests receive the highest level of service.


Position Summary:

The Guest Services Supervisor is accountable for overseeing all front office activities to guarantee efficient service delivery.

This role includes managing the front desk, supervising team members, addressing guest inquiries and concerns, and collaborating with other departments to enhance guest satisfaction.


Key Responsibilities:
Direct daily front office functions, including check-in/check-out processes, reservations, and guest assistance.

Ensure the front desk is fully staffed at all times.

Monitor and manage room inventory and availability.

Establish and uphold front office policies, procedures, and standards.

Guest Relations:
Maintain a high level of guest satisfaction by delivering outstanding service and resolving guest issues promptly and professionally.

Address guest complaints and concerns with a positive and solution-focused approach.

Build and nurture strong relationships with returning and VIP guests.

Team Leadership:
Train and oversee front office personnel, including scheduling and performance assessments.

Encourage a positive work atmosphere and inspire the team to meet departmental objectives.

Conduct regular meetings and training sessions to keep the team informed and engaged.

Financial Oversight:
Manage front office budgets, including labor costs and departmental expenditures.

Oversee billing, invoicing, and cash handling processes.

Monitor and evaluate front office performance metrics and implement improvement strategies as necessary.

Coordination and Communication:
Work closely with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.

Communicate effectively with the General Manager and other department heads regarding front office activities and any issues that arise.

Compliance and Safety:
Ensure adherence to all hotel policies, procedures, and standards, as well as local and national regulations.

Maintain a safe and secure environment for guests and staff.

Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.


A minimum of 3 years of experience in front office operations within the hospitality sector, with at least 1 year in a supervisory capacity.

Strong leadership and team management capabilities.

Excellent communication and interpersonal skills.

Proficient in hotel management software (e.g., OPERA, PMS) and Microsoft Office Suite.

Ability to work flexible hours, including nights, weekends, and holidays.

Strong problem-solving abilities and the capacity to handle stressful situations calmly and effectively.

Benefits:
Competitive salary

Health, dental, and vision insurance

Paid time off

401(k) with company match

Employee discounts on hotel stays and services

Professional development opportunities

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