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Guest Services Manager
2 months ago
Guest Services Manager / Rancho Bernardo Inn
Job Category: Guest Services Requisition Number: FRONT01629
Overview
At Rancho Bernardo Inn, nestled in the picturesque surroundings of San Diego, we pride ourselves on offering a competitive benefits package that includes complimentary meals and exclusive employee discounts.
We invite you to join our team of dedicated and personable professionals who are passionate about the Hospitality Industry and eager to provide exceptional experiences for our guests.
Recognized as one of the top resorts in Southern California by Cond Nast Travelers Readers Choice Awards and a recipient of the AAA Four Diamond award for over 40 years, Rancho Bernardo Inn is a member of Preferred Hotels & Resorts and US News & World Reports Top San Diego Hotels.
Role Summary
The primary responsibility of the Guest Services Manager is to assist management in supervising the Front Desk operations and staff, ensuring a seamless and professional experience for all hotel guests during their arrival and departure.
Key Responsibilities:
- Respond promptly and professionally to all guest inquiries and requests.
- Assist in training, scheduling, and monitoring the performance of Front Desk, PBX, and Bell/Valet personnel.
- Adhere to established procedures for managing daily Front Desk operations, including guest registration, room assignments, and check-out processes.
- Maintain comprehensive knowledge of hotel services, amenities, and local attractions to enhance guest satisfaction and drive revenue.
- Ensure effective communication of information to the next shift to maintain continuity of service.
Qualifications:
A high school diploma or equivalent is required, along with fluency in English. A minimum of one year of experience in a similar role at a comparable hotel is essential. Strong mathematical skills and basic computer proficiency are necessary. Familiarity with professional telephone etiquette is also required.
Skills and Attributes:
- Detail-oriented and organized.
- Committed to high standards of service and safety.
- Excellent verbal communication skills.
- Friendly, professional demeanor with a strong customer service focus.
- Able to work independently and manage staff effectively.
Physical Requirements:
This role involves standing and walking throughout the shift, as well as occasional lifting of objects weighing up to 40 lbs. Strong phone usage is required daily.
Rancho Bernardo Inn is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive environment. All qualified applicants will be considered for employment without regard to race, religion, national origin, gender, sexual orientation, age, disability, marital status, or any other status protected by law.
