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Guest Services Manager
2 months ago
Position Overview:
We are seeking a dedicated Front Desk Supervisor to oversee the front office operations and ensure exceptional service delivery to our guests. This role is crucial in creating a welcoming atmosphere and maintaining high standards of hospitality.
Company:
Hotel Resource
Location:
San Diego, CA
Category:
Hospitality - Hotel Management
Employment Type:
Full-Time
Key Responsibilities:
- Deliver outstanding customer service consistently.
- Efficiently manage guest check-ins and check-outs with a friendly demeanor.
- Process guest communications and messages according to established protocols.
- Acquire comprehensive knowledge of hotel amenities, room configurations, and pricing strategies.
- Handle reservation requests promptly and accurately.
- Answer incoming calls in line with professional telephone etiquette.
- Coordinate room assignments and manage special requests effectively.
- Assist in monitoring room availability and collaborate with management on yield strategies.
- Safeguard guest valuables in accordance with hotel policies.
- Maintain a clean and organized front desk and lobby area.
- Stay informed about emergency and security procedures to ensure guest safety.
Why Work With Us:
We offer competitive compensation and a comprehensive benefits package for full-time associates, including health insurance, retirement plans, and opportunities for professional development. Our workplace culture emphasizes respect, integrity, and community, fostering an environment where employees feel valued and engaged.
If you are passionate about hospitality and possess strong leadership skills, we encourage you to consider this opportunity to contribute to a dynamic team.
