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Guest Services Manager
2 months ago
Industry: Hospitality - Hotel Management
Position: Front Desk Supervisor
Company: Hotel Resource
Location: Not Specified
Category: Hospitality - Hotel Management
Degrees Required: Not Specified
Employment Type: Full-Time
Management Role: No
Overview:
We are seeking a dedicated Front Desk Supervisor who is passionate about delivering exceptional service. As the primary point of contact for guests, you will lead a team focused on creating a welcoming environment while upholding our brand standards.
Key Responsibilities:
- Deliver outstanding customer service consistently.
- Efficiently manage guest check-ins and check-outs.
- Process guest mail and messages according to established protocols.
- Maintain comprehensive knowledge of hotel amenities, room types, and pricing strategies.
- Handle reservation requests promptly and accurately.
- Answer incoming calls following proper telephone etiquette.
- Manage room assignments and special requests.
- Assist in monitoring room availability and support management in yield strategies.
- Safeguard guest deposits in accordance with procedures.
- Ensure the lobby and front desk area are clean and inviting.
- Stay informed about emergency and security protocols.
Why Work With Us:
Our associates enjoy a range of benefits, including competitive salaries and a comprehensive benefits package for full-time employees. This includes medical, dental, and vision plans, life insurance, disability options, retirement plans, tuition assistance, and discounted rates at our hotels.
Our workplace culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We prioritize a positive work environment and are committed to hiring the best talent in the industry. At Hotel Resource, you will be valued and supported in your professional growth.
If you take pride in your work and are dedicated to exceeding guest expectations, we encourage you to consider this opportunity.
