Guest Services Assistant Manager

2 weeks ago


San Diego, California, United States Marriott International Inc Full time
Position Overview
This entry-level management role is pivotal in overseeing and facilitating the daily operations of the front desk team. The responsibilities encompass various front office functions, including Bell/Door Staff, Switchboard, and Guest Services. The primary objective is to ensure both guest and employee satisfaction while adhering to the operational budget.

Key Responsibilities
  • Team Leadership: Utilize strong interpersonal skills to guide and motivate team members, fostering an environment of trust and cooperation.
  • Operational Support: Assist in managing daily front desk operations, stepping in during the absence of senior management.
  • Guest Services Excellence: Strive to enhance service quality, addressing guest feedback and resolving issues promptly.
  • Training and Development: Identify training needs and support staff in adhering to policies and procedures.
  • Financial Acumen: Understand the financial implications of front desk operations and support revenue maximization strategies.

Candidate Profile
  • High school diploma or GED with a minimum of 2 years of experience in guest services or related fields.
  • Alternatively, a 2-year degree in Hotel Management, Hospitality, or Business Administration with no prior work experience required.

Core Competencies
  • Exceptional communication and leadership skills.
  • Ability to handle guest complaints and resolve conflicts effectively.
  • Strong organizational skills with the ability to prioritize tasks.
  • Commitment to providing outstanding customer service.

Additional Information
The compensation package includes competitive hourly pay, comprehensive health benefits, a 401(k) plan with company matching, and various employee perks. Marriott International is dedicated to fostering a diverse and inclusive workforce, ensuring equal opportunity for all candidates.

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