Guest Services Assistant Manager
2 weeks ago
This entry-level management role is pivotal in overseeing and facilitating the daily operations of the front desk team. The responsibilities encompass various front office functions, including Bell/Door Staff, Switchboard, and Guest Services. The primary objective is to ensure both guest and employee satisfaction while adhering to the operational budget.
Key Responsibilities
- Team Leadership: Utilize strong interpersonal skills to guide and motivate team members, fostering an environment of trust and cooperation.
- Operational Support: Assist in managing daily front desk operations, stepping in during the absence of senior management.
- Guest Services Excellence: Strive to enhance service quality, addressing guest feedback and resolving issues promptly.
- Training and Development: Identify training needs and support staff in adhering to policies and procedures.
- Financial Acumen: Understand the financial implications of front desk operations and support revenue maximization strategies.
Candidate Profile
- High school diploma or GED with a minimum of 2 years of experience in guest services or related fields.
- Alternatively, a 2-year degree in Hotel Management, Hospitality, or Business Administration with no prior work experience required.
Core Competencies
- Exceptional communication and leadership skills.
- Ability to handle guest complaints and resolve conflicts effectively.
- Strong organizational skills with the ability to prioritize tasks.
- Commitment to providing outstanding customer service.
Additional Information
The compensation package includes competitive hourly pay, comprehensive health benefits, a 401(k) plan with company matching, and various employee perks. Marriott International is dedicated to fostering a diverse and inclusive workforce, ensuring equal opportunity for all candidates.
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