Implementation Engineer

2 weeks ago

Hebron, United States STORD Full time

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

About the Implementation Engineer Position:

The Implementation Engineer position will play an integral role in the execution and oversight for the launch plan of 3PL warehouse sites. You will serve as a lead in implementations and launches of new STORD 3PL warehousing and fulfillment projects across the US and Canada. This position will offer the responsibility of managing expectations and the overall process of our 3PL warehousing function.

Located in Hebron, KY

What You'll Do:

  • Implement systems and processes for all of Stord's business units
  • Oversee Systems Integrations and User Acceptance Testing end to end for upcoming brands
  • Deploy technical and functional processes within the 4 walls, managing Design, SIT, UAT, Go-live and hypercare.
  • Implement Stord's OMS and WMS systems end to end
  • Implement physical and system processes to ensure self-sustainability and profitability within the fulfillment center operation
  • Engage with internal teams as well as new and existing Stord customers to ensure a successful launch
  • Serve as a partner to ensure on-going needs are being met to the standard provided
  • Build easy to understand SOPs to hand-off to the Customer Experience and Local Operations teams
What You'll Need:
  • Warehouse or WMS implementation experience
  • Strong understanding of e-commerce fulfillment processes
  • Ability to manage complex projects and facilitation of cross functional planning and execution
  • Excellent planning, organizational, and time management skills
  • Experience managing an array of teams and stakeholders
  • Strong written and verbal communication skills
  • Risk and opportunity mitigation and management experience
Bonus Points:
  • Bachelor's Degree in Supply Chain Management or Industrial Engineering
  • 3-5 years of experience within Supply Chain or Logistics
  • Direct experience with WMS or Warehouse implementation
Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team:
  • Competitive salary and bonus
  • Friendly, Passionate, and Intelligent Employee Base
  • Creative Problem Solving and Entrepreneurial Thinking
  • Fast-Paced Environment
  • Low-Ego, Solution-Driven Culture
  • Community Involvement and Volunteer Opportunities
  • Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More
Benefits:
  • 401(k)
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA) option
  • Employee Assistance Program (EAP) - Mental Health Resources
  • Paid Parental Leave
  • Gym Stipend
  • Paid Time Off
  • Paid holidays
  • And more

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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