Application Consultant ServiceNow

2 weeks ago

Santa Clara, United States NR Consulting Full time
Job Title: Application Consultant ServiceNow
Work Location: Santa Clara, CA
Position Type: Contract with possible extension
Duration: 12 + Months

Job Description:
Job Description: To support CMDB in ServiceNow platform. Oversee data accuracy and integration into network and other infrastructure application.

Description:
  • s the ServiceNow Asset and CMDB Manager, you will oversee and lead Configuration and Asset Management governance, health, and maturity initiatives, leveraging process expertise to drive results. You will be instrumental in developing service strategy and are responsible for the design, communication, and enforcement of CMDB Processes and Integrations to support cybersecurity resilience, IT Operations continuity, and integrated risk management.

Roles & Responsibilities:
  • Manage the process strategy and plan in collaboration with the Operational CMDB and Asset Managers
  • Identify, recognize and analyze potential CMDB/Asset management process issues from current and historical data.
  • Develop a road map to mature the CMDB/Asset management processes.
  • Research and propose process, policy, or technology recommendations to align with road map maturity model and strategy
  • Prepare for and participate in control reviews and internal/external audit engagements
  • Utilize ServiceNow to support all process management, reporting, and governance activities
  • Prepare management reports for insight into process performance, adherence to policy and process, and CMDB/Asset management effectiveness
  • Performs other duties as assigned
  • pply data health skills across the platform

Qualifications:
  • Strong background on the ServiceNow Platform and capabilities
  • Knowledgeable of industry practices and trends for CMDB and configuration management
  • Knowledgeable of cloud infrastructure environments
  • Proficient in data model design for CMDB, including the creation of relationships, data flows and conceptual and logical data models, data dictionaries
  • Proficient in Service-Now auto-discovery and knowledgeable of the platform's capabilities to interface with other complementary tools

Education & Experience:
  • Minimum 3 years' experience ITIL process owner, manager, or ServiceNow solutions architect
  • Minimum three years experience with the ServiceNow platform
  • ServiceNow administration, JavaScript, and common scripting languages such as PowerShell preferred
  • Bachelor of Arts or Science degree or equivalent experience required
  • ITIL v3 foundation practitioner level certification preferred
  • PMI, SCRUM, Prince or equivalent Project management qualification preferred

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