Dir, Software Engrg Mgmt

1 month ago

Santa Clara, California, United States ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

As director software engineering, you get to lead the engineering teams in charge of the "end to end" ServiceNow CMDB (Configuration Management DataBase). This encompasses the CMDB itself, a highly sophisticated identification and reconciliation engine that powers the data ingestion process, and the ServiceNow Service Graph Connector technology that ingests data into the CMDB from popular cloud and noncloud 3th party sources such as AWS, MS Azure, JAMF, Dynatrace, Apigee, Intune etc

ServiceNow's Configuration Management Database (CMDB) is a centralized "single source of truth" repository designed to store and manage information about all assets an organization has in use and visualizes dependencies and relationships across components. Our larger customers populate the CMDB with several 100millions of Configuration Items - and growing. Our customers have access to hundreds of applications in our ServiceNow store that operate on top of the ServiceNow CMDB. The CMDB is at the heart of all these ServiceNow applications and is without doubt a mission critical component of the Now platform for our customers.

As director of software engineering, you will provide thought leadership and mentoring to the various teams in the CMDB domain, work with internal and external stakeholders to define and set the right priorities with the customer-first in mind, and relentlessly drive innovation to ensure our CMDB remains the market leader for scalability, performance, robustness and resilience. You will set, track and report on milestones and success criteria for our various software releases in line with the platform and application release processes. You will personally drive some key company OKRs and execute on an action plan to reach and exceed the key result targets.

You will work with your direct team managers in the United States and in Ireland to translate engineering goals into execution plans in line with the company and business needs. Your entire team consists of 35+ engineers and several engineering managers located in the US, Ireland and India. You will report to the senior director of Data Foundations.

Qualifications

To be successful in this role you:

  • Have 10+ years of engineering management experience covering application development, architecture and production support for highly complex enterprise level products
  • Have proven experience in managing multi-cultural and diverse engineering teams across multiple locations
  • Having experience with other CMDB technologies, ETL and enterprise integration technologies is a plus
  • Having experience with developing and embedding genAI based services and capabilities is a plus
  • Are a smart, enthusiastic and inspiring leader who can look beyond today's problems to find tomorrow's solutions.
  • Can communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process
  • Understand the business case for each deliverable undertaken and works with product owners to help ensure benefits are realized
  • Are proficient in planning, communication and presentation skills, and the capability to listen and influence.
  • Have excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
  • Can do' attitude and sense of ownership to thrive in a fast-paced environment

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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