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Junior IT Support Specialist

3 months ago

Salt Lake City, United States Taulia Full time

**Junior IT Support Specialist**

**IT | Salt Lake City, UT | Full Time**

Job Description **About Taulia:**

Taulia is a fintech provider of working capital management solutions headquartered in San Francisco, California. Taulia helps companies access value tied up in their payables, receivables and inventory. A network of more than 2 million businesses use Taulias platform to determine when they want to pay and be paid. Taulia processes more than $500 billion each year and is trusted by the worlds largest companies including Airbus, AstraZeneca, Nissan and Vodafone. For more information, please visit .

**About the Job:**

As a Jr. IT Support Specialist, you will be the initial point of contact for troubleshooting hardware, software, laptop, printer, network, and peripheral problems. You must provide routine and emergency support to end users on a variety of issues. You will identify, research and resolve user issues, document, track and monitor of problems to ensure timely resolution. To succeed in this role, you will recognize and escalate priority issues and translate technical terms into non-technical language. You will have frequent contact with laptop end-users, peers and managers. You will exercise independent judgment, as well as demonstrate a continuous positive attitude and be a team player.

**About the IT Team:**

Like the rest of Taulia, our small but efficient Corporate IT Team is a close-knit team that works and plays hard. We strive to live by all of Taulias core values, especially the #1 Get Shit Done There is plenty to do, learn, and evolve as our team grows with the contribution to our companys overall success. This is an entry-level position with great potential career growth.

**Essential Duties and Responsibilities:**

* Answer staff questions using our JIRA ticket system on all company supported applications and requests.

* Research user questions using available information resources and advise users on appropriate courses of action.

* Investigate variety of end-user problems, identify their source, determine possible solutions, test, implement and document resolutions for future reference.

* Install, configure, and maintain desktop and laptop computers, network and network printers

* Assist in the maintenance of virtual and physical servers, Ethernet networks, network cabling, and other related equipment, devices, and systems.

* Perform software and hardware installations and upgrades.

* Assist in documenting commonly occurring issues, fixes, and in cleaning up current documentation in Confluence.

* Complete all other tasks that are deemed appropriate for your role and assigned by your manager/supervisor.

* Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards.

* Other duties as assigned.

**Skills and Qualifications:**

* Exceptional customer service orientation.

* Good written, oral and interpersonal communication skills.

* Must be detailed and process oriented.

* Knowledge of Mac OSX, Windows 7/8/10, Windows Server, MS applications such as Outlook, Excel and Word, iOS, Android, VirtualBox, logical networking technologies such as Microsofts Active Directory and JAMF Capser.

* Demonstrated interpersonal skills and abilities particularly the ability to communicate technical information to non-technical personnel.

* Knowledge of computing and networking hardware and peripheral equipment.

* Ability to learn, install, configure, and maintain various computer system hardware and software.

* May require weekend or late evening work in response to the needs of the systems being supported.

* Ability to be self-sufficient as a IT team member in a moderate size office environment, yet recognizing when to reach out for guidance or assistance.

* AS Degree or Microsoft Professional certifications, JAMF, CompTIA A+, Microsoft Office, or relevant technical training.

Taulia is an Equal Opportunity Employer --Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

**If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.**

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