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IT Support Specialist

2 months ago

Lake City, Florida, United States StevenDouglas Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at StevenDouglas. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring that their technical needs are met.

Key Responsibilities:

  1. Technical Support: Provide timely and effective technical support to clients via phone, email, and in-person visits.
  2. Hardware and Software Troubleshooting: Identify and resolve technical issues related to hardware and software products.
  3. Documentation and Record-Keeping: Maintain accurate records of all technical support interactions and document solutions to common technical issues.
  4. Team Collaboration: Work closely with other team members to ensure seamless technical support and resolve complex technical issues.
  5. Training and Development: Provide training and technical guidance to junior team members to ensure they have the necessary skills to provide excellent technical support.
  6. Project Coordination: Assist in the coordination and execution of technical projects, including the installation and maintenance of hardware and software systems.
  7. Client Communication: Communicate technical information to clients in a clear and concise manner, ensuring that they understand the technical solutions provided.

Requirements:

  • 2-4 years of experience in IT support or a related field.
  • Strong knowledge of hardware and software products, including troubleshooting and repair techniques.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving skills and attention to detail.

Preferred Qualifications:

  • Experience with technical project management and coordination.
  • Knowledge of audio-visual and video conferencing equipment.
  • Experience with software applications, including Microsoft Office and specialized software.