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ServiceNow Asset Operations Specialist

2 months ago

Phoenix, United States SHI GmbH Full time

SHI ServiceNow Asset Operations Specialist - Phoenix, Arizona

The ServiceNow Asset Operations Specialist will contribute to a team of specialists providing deployment support to SHI customers related to the asset management workflows they are automating in their ServiceNow environments. The ServiceNow Asset Operations Specialist will join the ServiceNow Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform. The ServiceNow Asset Operations Specialist will be experienced with ServiceNow implementations of ITSM, ITOM, and ITAM, and will have practical experience with the implications of sustaining the asset management processes. The ServiceNow Asset Operations Specialist will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform. This position is a remote position with Home Office setup as determined by SHI management. Responsibilities:

Implement the operational aspects of ServiceNow’s platform capabilities specifically the HAM and SAM modules. Work with the customer to ensure the configuration of ServiceNow meets their overall requirements. Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution. Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform. Complete all work within agreed timescales and KPI’s. Assist SHI teams in managing project timelines and customer expectations. Stay up to date on new ServiceNow product offerings, take ongoing training and certification and accreditations. Maintain industry-leading knowledge to understand all aspects of Hardware & Software life-cycle – from licensing to purchasing to deployment to decommissioning. Qualifications:

Candidates will hold a Bachelor’s Degree or equivalent experience. Minimum 3 years holding a position managing hardware and software asset management in ServiceNow. Detailed knowledge of ITIL methodologies, and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). Required Skills:

Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”. Client-oriented, professional services mindset. Ability to manage several projects simultaneously. Good research skills and the ability to manage details. Good analytical skills. Good written and verbal communication skills. Excellent organization and time management skills. Ability to think outside the box. Ability to stay self-motivated and self-directed. Willingness to adapt to changing business and technical priorities. Ability to work in a fast-paced, high-performance team environment. Ability to create high-quality documentation with precision. Ability to work with deadlines. Meticulous attention to detail. Highly organized and methodical. Preferred Skills/Qualifications:

ServiceNow Implementation Specialist in two or more applications preferred. Additional experience within the IT or Software Asset Management field. Certifications Required:

The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role:

ServiceNow Fundamentals. CMDB & ITOM accreditations focusing on Discovery and cloud management.

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