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Front Office Supervisor

3 months ago

Hot Springs National Park, United States Oaklawn Racing Casino Resort Full time
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Front Office Supervisor. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Front Office Supervisor is responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Maintains strict confidentiality in all departmental and company matters.
  • Provides impeccable guest service to all guests
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Ensures team provides high level of quality service standards.
  • Compliant with all regulatory requirements within area of responsibility.
  • Answers inquiries pertaining to hotel policies and services, and resolve guests' complaints while supporting all customer service programs.
  • Supports Front Desk team members with tasks as needed.
  • Adheres to operational goals.
  • Works toward operational goals and monitors achievement of performance objectives.
  • Protects and preserves assets of the company.
  • Responsible for ensuring the compliance of all regulations within area of responsibility and reporting potential issues to management.
  • Follows established procedures and policies of the Oaklawn Racing Casino Resort.
  • Other duties as assigned.
QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
  • Associates Degree (A. A.) in hotel, tourism, or hospitality (or related field); or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must be proficient in Microsoft applications (Excel, Work, and Outlook).
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Knowledge of hotel system software.
  • Must be able to handle several projects and tasks at the same time.
  • Must be able to perform the physical job duties of all Front Desk team members.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.
  • Manages work procedures and expedites workflow.
  • Provides coaching and counseling to team members.


CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.