Supervisor, Patient Service Representative

3 weeks ago


Hot Springs National Park, United States Radiology Full time

Supervisor, Patient Service Representative Hot Springs, AR, USA Job Description Posted Friday, July 5, 2024 at 5:00 AM Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to support our front office team at our Hot Springs location. The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments. Additional Responsibilities: Manages the training and onboarding of new team members Participates in the recruiting, interviewing, and hiring process Leads regular staff meetings and associate one-on-ones Monitors and approves timecards Initiates and participates in staff performance evaluations and ongoing development of team members including performance improvement plans, disciplinary actions, and/or terminations when necessary Defines job responsibilities/specialty tasks and priorities Develops and monitors the teams’ performance through a QA process Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage Completes other tasks and projects as assigned Education and Experience: High School Diploma or equivalent required. At least 2-3 years of medical front office experience is required, preferably in a lead front office role U.S. Radiology Specialists is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. #J-18808-Ljbffr



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