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Sales & Customer Service Associate

1 month ago

Commack, United States Massage Envy Full time

Overview:

  • Do you love helping others?

    Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Commack Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Commack franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

    • Help clients understand the benefits of regular massage, skin care and stretch.
    • Establish relationships with members and guests to grow and retain a client base.
    • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

    Here's what's in it for you:

    The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

    • Benefits that help you take care of you including Retail Discounts, Discounts on Services, Flexible hours
      A healthy compensation plan that rewards your hard work with $16 hourly
      A dynamic, energizing environment where you're consistently challenged, never bored.
      Training to help you grow and refine your sales and customer service skills.
    • A dynamic, energizing environment where you're consistently challenged, never bored.
    • Training to help you grow and refine your sales and customer service skills.


Qualified Candidates:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services


Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach


Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge


If youre ready to join a growing community with experienced professionals who share your same passion, we cant wait to meet you


*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.