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Customer Service Front End Leader

2 months ago

Commack, New York, United States Burlington Full time

About Burlington: At Burlington, we celebrate the diverse elements that enhance our communities where we operate daily. If you are looking to advance your retail career within a supportive and inclusive organization, consider a role as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor.

Position Overview: As a Customer Service Front End Leader, you will play a crucial role in the store leadership team, collaborating closely with Store Management in key areas such as Merchandising, Customer Service, Operations, and Human Resources. This leadership role serves as a pathway to management positions within our growing organization. Are you a proactive individual capable of overseeing store operations effectively? If you are a recognized leader who values the importance of fostering strong teams and partnerships to achieve results, this opportunity may be ideal for you.

Core Values at Burlington:

  • Drive Results
  • Trust & Respect Each Other
  • Build Teams & Partnerships

Benefits Offered:

  • Opportunities for Growth
  • Competitive Compensation
  • Flexible Scheduling
  • 15-30% Associate Discount
  • Medical, Dental, and Vision Insurance
  • Employee Assistance Program
  • Life and Disability Coverage
  • Paid Time Off
  • Paid Holidays
  • 401(k) Plan

Key Responsibilities:

  • Oversee all store operations and associates while acting as Manager on Duty.
  • Enhance sales performance through training, development, and coaching of team members.
  • Ensure safety for both customers and associates by following company protocols.
  • Foster a diverse culture grounded in teamwork and collaboration.
  • Address issues and concerns, making informed decisions while supervising front-end operations to guarantee exceptional, friendly, and professional customer service.
  • Support our Asset Protection strategies to minimize loss.
  • Assist in the recruitment, interviewing, and onboarding of new team members.
  • Engage in weekly workload planning meetings.
  • Encourage Community Relations involvement through company initiatives and partnerships.
  • Coordinate meal and break schedules and monitor adherence to schedules.

Qualifications:

  • Minimum of 1 year of supervisory experience in an off-price, big box, or specialty retail environment.
  • Strong interpersonal skills with a positive and engaging demeanor.
  • Ability to work a full-time schedule, including nights, weekends, and holidays as needed.
  • Capacity to lift and handle merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods.

As Burlington continues to expand, we offer numerous locations for you to explore our exceptional prices on the brands and styles you love. Our growth provides various training and development opportunities.

Compensation: $18 - $20 per hour