Customer Service Representative

4 weeks ago


Cape Girardeau, United States Penn Foster Inc Full time

Thomas Insurance Group (TIG) is part of the Alliant family of companies. TIG is a service-driven agency dedicated to protecting the assets of people nationally. Since 1990, our clients have told us, "We make insurance easy" Social media link: Facebook Are you passionate about customer service and looking for a career opportunity with advancement? If YES, we are looking for you to join our team as a Customer Service Representative. We offer a challenging, fast-paced environment ideal for someone with a strong customer service and/or sales background. We are looking for motivated and enthusiastic professionals who share our commitment to excellence in sales and service. In this position, you’ll provide a wide variety of highly valued support services to our external customers and our licensed insurance agents. Advancement opportunities are available Responsibilities: Place outbound and receive inbound calls Promote the company’s product portfolio and provide service assistance to consumers Respond to consumer inquiries through inbound and outbound calls as well as internet inquiries Partner with sales team to better assist their clients Other duties as assigned Qualifications: High School Diploma or GED required Minimum 1 year customer service or call center experience required Ability to multi-task and handle a fast-paced work environment Ability to navigate multiple electronic programs Sales and Solutions or Contact Center experience a plus Highly effective verbal and written skills preferred Ability to perform and act professionally in all situations Equal Opportunity Employer; SMS participates in the E-Verify system. #J-18808-Ljbffr



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