Customer Service Representative

3 months ago

Cape Girardeau, United States Drury Hotels Full time

Customer Service Representative page is loaded **Customer Service Representative**

**Customer Service Representative**

locationsCape Girardeau, MO time typeFull time posted onPosted Today job requisition idR11940 Property Location:

1820 County Road 319 - Cape Girardeau, Missouri 63701**YOU BELONG AT DRURY HOTELS.**

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

**WHAT YOU CAN EXPECT FROM US**

**So. Much. More.**

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

* *Incentives -* Quarterly bonuses up to $1600/year (we succeed together) based on hotel results

* *Work-life-balance* Flexible scheduling, paid time off, hotel discounts and free room nights

* *Career growth -* Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

* *Health and well-being -* Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

* *Retirement -* Company-matched 401(k)

* *Award-winning* - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record)

**Role and Responsibilities**

* Responds to customer inquiry through a ticketing system, telephone or e-mail

* Assist in determining material requirements

* Fulfill requests from Hotels by entering stock requests, requisitions and purchase orders

* Expedite and follow-up on technical and non-technical issues

* Resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer.

* Analyze a customers service needs and refer to other service or technical departments for follow up or additional information as needed.

* Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.

* Contact suppliers to research products, obtain parts list and pricing for non-stocking materials

* Review specifications for special ordered materials.

* Request new specifications from Ownership groups Interior Designers.

* Research materials previously ordered by hotels; including renovations and new construction materials.

* Knowledge of Drury Brands Standard, Drury Hotels Procedures, DI Supply Procedures, etc.

* Works independently within established procedures associated with the specific job function.

**Qualifications and Education Requirements**

* Experience in SAP database entry, retrieval, and report preparation (preferred).

* Experience in Workday database a plus

* Effective working knowledge of Excel, Word, and Outlook; SAP a plus.

* Possesses strong internet research skills in order to provide information on projects & reports.

* Proficient in multiple competencies relevant to the job.

* Hotel experience would be a plus

* Minimum of 3-years customer service experience preferred.

**Preferred Skills**

* Exhibits self-confidence and is a motivated, focused, and committed team member.

* Communicates effectively both verbally and in written correspondence.

* Ability to develop strong working relationships.

* Possess high level of organizational and interpersonal skills.

* Works well under pressure and delivers large volume high quality results.

* Ability to anticipate needs/options/consequences.

* Effective problem solving skills.

* Strong personal integrity, someone that can be trusted.

* Strong attention to detail.

* Ability to understand customer needs and convert them into action.

* Proactive, thorough, detail oriented, self-motivated, focused, a strong team player, able to prioritize multiple tasks, and is someone who takes initiative.

* Possesses a positive attitude and ability to accomplish any assigned task.

* Demonstrates ability to interact well with other internal customers and suppliers.

**Rise. Shine. Work Happy. Apply Now.**

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. Thats the Drury Way. Our 5,000 team members work togetheracross 150 hotels in 26 statesto make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

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