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Customer Service Representative
2 months ago
Customer Service Representative at Motion Industries
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About Us
Motion Industries, a leading distributor of industrial products, offers a dynamic environment for professional growth. Our team is dedicated to providing top-notch service, and we pride ourselves on a low turnover rate and a high number of tenured employees. This is an excellent opportunity for those looking to advance their careers in customer service, sales, or operational leadership within a stable and growing company.
Job Overview
As a Customer Service Representative, you will be the face of Motion Industries, working directly with our client at their site. This role requires a highly organized and trustworthy individual with a strong customer service orientation. You'll manage the storeroom, handle product inquiries, process orders, and maintain communication between our branch and the client.
Work Schedule: 4 days on-site at the client’s plant, 1 day in the office, flexible 8-hour shifts (7:30 AM - 4:30 PM)
Day-to-Day Responsibilities
- Customer Interaction: Provide face-to-face customer service, addressing inquiries such as part number differences, product counts, and delivery ETAs.
- Storeroom Management: Oversee and maintain the storeroom, ensuring products are correctly stored, tracked, and delivered.
- Order Management: Review, correct, and process incoming purchase orders (POs) and generate quotes (average of 5-20 quotes/day).
- Communication: Handle 10-20 calls per day, check and respond to emails, and update the customer's system with order and delivery statuses.
- Reporting: Run open order reports and follow up on any outstanding orders.
Training & Development
- Initial training will take place in the office for about a month to familiarize you with the system and processes.
- Ongoing mentorship and support are available, ensuring you grow and succeed in the role.
- There are numerous opportunities for career advancement in customer service, sales, and operations.
Qualifications
- Experience in a similar field or relevant industry is preferred.
- Strong computer skills and the ability to learn new systems quickly.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Previous experience in trucking or related industries is a plus.
Benefits
- Health insurance (Blue Cross/Blue Shield), Dental, Vision.
- 401k w/ employer match.
- 3% annual salary increase.
- Tuition Assistance Program.
- Access to a mentorship program.
- Professional growth opportunities across various departments (sales, operations, HR, IT, marketing, etc.).
- + many more
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Apply Today
If you're looking for a rewarding career with growth potential and enjoy working in a dynamic, fast-paced environment, apply now to join the Motion Industries team.
