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Customer Service Representative

2 months ago

Cape May, New Jersey, United States Delaware River & Bay Authority (DRBA) Full time
Job Summary

This is a casual Customer Service Representative position at the Delaware River & Bay Authority (DRBA). The successful candidate will provide excellent customer service to our guests by answering telephones, selling tickets, booking reservations, and providing tourist-related information.

Key Responsibilities
  • Accurately and efficiently process Point-Of-Sale transactions
  • Follow established safety and security standards
  • Provide the highest level of customer service and professionalism to all internal and external customers
Requirements
  • Possess customer-friendly oral and written communication skills
  • Ability to understand relevant Authority policies and procedures and safety techniques
  • Cash handling experience
  • Data processing in a fast-paced environment
  • Ability to answer phones in a high-volume call center
  • Ability to provide superior customer service to everyone by responding in a courteous and efficient manner
Working Environment

This position will be performed in a call center, toll booth, or ticket counter environment.

Education and Experience
  • Must be at least 18 years old
  • High school diploma or equivalent or equivalent related experience
  • Customer service experience
Additional Requirements
  • Subject to a background investigation
  • Subject to pre-employment drug testing
  • Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay