Customer Service Representative

2 weeks ago

Cape Girardeau, United States Sehealth Full time

Service Cape Girardeau, Missouri Patient Billing Customer Service Part-Time **Description**

Day Shift

Responsible interacting with patients, patient payment transactions in person and over the phone, as well as resolving patient account concerns.

**Begin**

* Process applications for financial assistance

* Maintain financial assistance logs

* Make status calls on accounts when appropriate

* Set and manage patient payment plans

* Answer and route incoming telephone calls

* Process patient payments in person and over the telephone

* Transfer accounts to /from billing /bad debt status

* Be able to work self-pay list properly

* Be able to handle deceased patients accounts appropriately

* Be able to prepare all legal accounts appropriately

* Be able to process self-pay credits and refunds

* Be able to work as the liaison between self-pay and bad debt vendors

* Be able to process employee payroll deductions

* Make the best first impression on our patients every single time

* Assist in training new team members

* Other duties as assigned

**Become**

* High school diploma or equivalent

* Ability to organize and prioritize work and manage multiple priorities

* Two years experience in a medical or business office preferred

* Excellent attention to detail

* Ability to research and analyze data

* Ability to work independently with minimal supervision

* Ability to establish and maintain effective working relationships with staff, other departments, management and contacts outside the organization

* Must be able to read, write and speak English

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