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Account Manager
2 months ago
Account Manager / Project Manager
Forward Slash Technology is a St. Louis-based information technology managed services and telecommunications provider, offering a wide variety of voice, data and security services to local businesses and municipalities throughout Missouri. With our consulting services, our IT solution company can help small and medium-sized businesses prepare and develop an IT plan and budget, determine the best Internet carrier or VOIP provider, select the best hardware and equipment and offer IT support services to help businesses troubleshoot network security problems or manage daily IT operations.
Account Manager
is the primary role of this position. The ideal candidate will be a highly motivated, energetic, success-thriving individual responsible for account development. Attention to detail and ability to multi-task are a must. Some experience in Voice-over IP or IT services is a plus, but not required. Excellent customer service skills are also required.
Project Management
is the secondary role of this position and it includes the coordination and completion of projects on time, within budget and within scope. The candidate will oversee all aspects of projects, set deadlines, assign responsibilities, monitor and summarize progress of project and prepare reports for upper management regarding status of project.
Sales Management
is also a part of this role and the responsibilities include generating IT Sales, developing business relationships with new clients, making sales visits and presentations, maintaining advanced knowledge of products and services, and establishing and meeting sales goals.
AM Responsibilities
Be the primary point of contact and build long-term relationships with established and new customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer’s usage of our services and products
Responsible for working with the management to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams
PM Responsibilities
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Sales Responsibilities
Sell IT Managed Services, as well as both premise-based and cloud-based hardware and services
Effectively utilize sales strategies to ensure the company meets revenue and profit objectives through target prospecting of small to mid-size accounts
Be responsible for developing a new customer base
Work with a defined sales quota focusing on initiating relationships with multi-level decision-makers (IT decision makers, business owners, C-level management, etc.) through phone, marketing mailer campaigns, in-person contacts, and presentations
Have a typical work week consisting of office and field days including face-to-face contact with your prospective new accounts
Position Requirements
Proven account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Bachelor's Degree and at least 3 years of experience in the related field or equivalent work experience
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology
Excellent time and project management skills, always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines
Expert at Microsoft Office Suite
To maintain employment with our company, by mandate, each employee MUST complete and have the following.
Pass a fingerprint-based Missouri State Highway Patrol & Federal background test (no felonies)
Complete training for and pass a CJIS Level 4 test
Possess a clean driving record to drive company vehicle
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