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Client Support, Retail Accounts

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Lewisville, United States Arteriors Home Full time

The Service Ambassador, Retail Accounts, will work alongside our Service and Sales teams to provide personalized assistance and support to retail stores, ensuring their unique needs and preferences are met with the utmost care and attention to detail. The goal is to excel in delivering exceptional service experiences that elevate the customers satisfaction and reinforce the brands reputation for excellence.

Key Responsibilities:

  • Exceptional service delivery with customers:
  • Support our national retail accounts demonstrating impeccable service delivery and meticulous attention to detail during all customer interactions.
  • Utilize web-portals to communicate with retailers about purchase orders updates, routing information, costs, inventory levels, tracking and invoicing.
  • Manage daily purchase order processing for all national accounts, including EDI (electronic data interchange), manual, and web orders.
  • Audit/Manage open purchase orders to meet the ship and cancel dates and communicate with our partners if deadlines cannot be met.
  • Issue Investigation and Resolution: Use root-cause analysis to investigate and resolve customer inquiries received via phone or email encompassing matters related to orders and claims.
  • Staying informed: Attend product trainings to enhance knowledge of current and future products and their components.
  • Internal Stakeholder Communication: Work cross-functionally with in house logistics to adhere to vendor compliance guidelines, ensuring full circle communication between internal and external partners on shipping data, BOL, and tracking information.
  • Best Practice Focused: Maintains process documents and guidelines within the channel to ensure best practices.

Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth. With a belief that diversity and inclusiveness breeds innovation and forward-thinking design, we have assembled a curious team that questions the status quo.

What We're Looking For:

  • 1-2 years of experience in a high-end customer service role, preferably within the wholesale, luxury retail, hospitality, or service industry.
  • Bachelors degree preferred.
  • Understanding of how to best utilize Microsoft Office suite (including Word, Outlook, Teams, and Excel) to maximize your time and efforts.
  • Exceptional problem-solving abilities, with a proactive and solution-oriented approach to customer inquiries and issues.
  • Attention to detail and a commitment to delivering flawless service experiences that exceed customer expectations.
  • Adaptability and flexibility to accommodate diverse customer needs and preferences.

What's In It For You:

  • Competitive Salary and Compensation Package: We offer a competitive salary and benefits package to ensure our employees feel valued and fairly compensated for their contributions. This includes conducting yearly salary surveys to ensure fair pay and provide yearly merit increase and bonus opportunities.
  • Comprehensive Health Insurance: Our health insurance (including medical, dental, vision, life insurance and disability) are effective the first day of the month following your hire date.
  • Generous Paid Time Off: We believe in the importance of taking time off to rest and recharge which is why we offer an unlimited paid time off program. Additionally, Arteriors provides Paid Family Leave coverage for those who are expanding their families.
  • Professional Development Opportunities: We invest in our employees' growth and development and provide opportunities for learning and career advancement through training programs, leadership consulting, and mentorship opportunities.
  • 401(k) Retirement Savings Plan: We help our employees plan for the future by offering a 401(k) retirement savings plan with employer matching contributions. Additionally, as a part of our plan we offer access to a Wellness Consultant who can help you maximize your savings and plan for your future.
  • Wellness Programs: We prioritize the health and wellness of our employees which is why we offer a complimentary subscription to Calm and access to employee assistance programs.
  • Employee Discounts and Perks: Our employees enjoy generous discounts on company product.
  • Community Engagement and Volunteer Opportunities: Through volunteer programs and charitable initiatives, our employees have the opportunity to make a positive impact outside of the workplace. We provide 8 hours per year that employees can use towards engaging in activities that ensure they give back to their community in a way that feels meaningful.
  • Diverse and Inclusive Culture: We foster a diverse and inclusive work environment where all employees feel welcome, valued, and respected. We celebrate diversity and strive to create a culture of belonging.

By offering these benefits, we aim to attract top talent and create a supportive and rewarding work environment for our employees.