Customer Success Associate

3 weeks ago

Norwalk, United States Reedexpo Full time

Norwalk, CT USA HOME-BASED, NY USA, HOME-BASED, NJ USA and HOME-BASED, CT USA Are you an experienced sales professional with a passion for large events? Would you like to build your career with a creative, innovative and fan focused team? About our Team Vision Expo is a leading organizer of biannual eyewear, eyecare, and accessories shows in Orlando and Las Vegas. Our objective is to connect optometrists, opticians, eye care professionals, and eyewear retailers with innovative brands and companies. As one of the first shows back post-pandemic, Vision Expo found its new identity, creating new floorplans and neighborhoods to match the excitement and changes of the Vision industry. The show is colorful, creative and a great challenge for anyone looking to exercise their critical thinking and sales skills. We invite you to apply to come along for the ride. About the Role This role will focus on the acquisition and retention of customers for our events and websites. You will drive yearly sales growth by developing and maintaining meaningful relationships with our existing, returning, and new accounts. Responsibilities Managing a sales territory, prioritizing digital offerings and engaging with existing, lapsed, and new customers. Strengthening existing account relationships using a value-based selling approach. Nurturing and growing new business accounts, identifying high potential customers. Maintaining attention to detail with Salesforce management and accurate reporting. Collaborating with internal groups to address client needs and issues. Learning and gathering ideas from colleagues, and traveling to other shows in the RX portfolio. Juggling multiple show cycles and adapting to the changing event industry. Exhibiting excellent written and oral communication skills. Requirements Have the ability to organize and manage a sales territory with proven experience in sales or account management. Be able to strengthen existing account relationships using a value-based selling approach as well as nurturing new accounts. Have excellent written and oral communication skills as well as organizational and accurate reporting skills. Have attention to detail with Salesforce management and accurate reporting. Be open to learning and gathering ideas from colleagues, and traveling where necessary. Have a team player mentality and be driven to meet individual goals and targets. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com. #J-18808-Ljbffr

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