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Customer Service Associate

2 months ago

Norwalk, California, United States Pick Up Stix Full time

Department: Operations

Reports To: General Manager

FLSA Status: Non-Exempt

Position Overview

The role is essential in ensuring that all guests receive service that meets the standards of Pick Up Stix.

Key Responsibilities

The following duties are critical to the performance of this position. Additional responsibilities may be assigned by management as necessary.

Collaboration

Assist in operations by undertaking any assigned tasks to guarantee the restaurant meets its performance standards.

Quality Assurance

Adhere to all Quality Visitation Review protocols.

Maintain a safe and efficient working environment at all times.

Understand and manage portion sizes for various menu offerings.

Ensure consistent food quality and portion control.

Sales Performance

Utilize the MICROS system to process guest orders.

Engage in suggestive selling with every guest interaction.

Address and resolve guest complaints in a tactful and professional manner.

Comply with all Secret Shopper standards.

Maintain awareness of guest needs to ensure service aligns with Pick Up Stix expectations.

Service Quality

Comprehend the restaurant's operational flow and communicate accurate service times.

Handle incoming calls in accordance with operational guidelines.

Consistently complete side work to ensure cleanliness and proper stocking of areas.

Prepare take-out bags and ensure all take-out orders are packed correctly.

Deliver dine-in orders to guest tables and follow up with guests.

Maintain a tidy dining area at all times.

Supervisory Responsibilities

This position does not include supervisory duties.

Qualifications

The Front of House Team Member must be capable of performing all listed job duties satisfactorily. The qualifications outlined below represent the necessary knowledge, skills, and abilities required for successful job performance. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience

Less than a high school education, or

One to three months of related experience or training, or

An equivalent combination of education and experience.

Language Skills

Ability to read and understand documents such as safety rules and operational instructions.

Ability to communicate effectively with groups of customers or employees.

Mathematical Skills

Ability to perform calculations involving discounts, interest, commissions, proportions, and percentages.

Reasoning Ability

Ability to apply common sense to carry out instructions provided in written, oral, or diagram form.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

The employee is required to:

Regularly:

Stand, use hands for handling or feeling, talk, hear, taste, smell, lift and move items weighing up to 10 pounds, and work in a loud environment.

Frequently:

Walk, reach with hands and arms, and lift and move items weighing up to 25 pounds.

Occasionally:

Sit, stoop, climb, kneel, crouch, crawl, lift and move items weighing up to 50 pounds, and work with moving mechanical parts.

Vision Requirements:

Close vision, distance vision, depth perception, and focus adjustment are necessary for this role.