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Customer Success Associate

2 months ago

Norwalk, United States Gallagher Full time
Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview:

We’re OperationsInc., A Gallagher Company and one of the largest Human Resources Consulting firms in the U.S., headquartered in Norwalk, CT. We provide a wide range of HR consulting solutions to our base of clients nationwide and are considered subject matter experts in all areas of Human Resource Management. OperationsInc has been recognized as a Top Workplace every year since 2013.


As a result of our ongoing growth, we are adding a Customer Success Associate to the team. The resource we are seeking will support the Company’s customer centric mission and strategy by playing a key role within the Customer Success Team at OperationsInc. Responsibilities will include, the qualification of marketing leads and onboarding of new clients, as well as growing partnerships with existing clients, upselling existing clients and reducing churn rates. The CSA will work internally with other key departments, including sales, marketing, and our consulting divisions to deliver a smooth customer experience. Through your influence and relationship-building skills, you will provide an excellent customer journey, research, and market analysis. Beginning with lead qualification, you will develop deep relationships and seek opportunities to address your customers’ needs using our services. How you'll make an impact:

As a Customer Success Associate you will:

  • Effectively manage administrative aspects of the customer lifecycle including lead qualification, sales, onboarding, up/cross selling, document management & storage, and activity reporting.
  • Be the face of OperationsInc and serve as the primary point of account contact for customers using OperationsInc Services.
  • Execute engagement strategies designed to build and grow mutually beneficial partnerships with all assigned accounts.
  • Manage all assigned accounts on a regular basis with the goal of enabling successful usage of OperationsInc Services; utilize key performance indicators in developing appropriate intervention and process strategies.


You will love this job if:

  • You have an insatiable curiosity which feeds an appetite to learn and teach.
  • You are a problem solver and a team player. You love working within teams and helping them work more efficiently.
  • You are an influential negotiator and able to create win-win scenarios to help drive customer growth.
  • You want to make an impact. You thrive off of helping others and want your work to make a difference in our customers lives.
  • You are a people person. You know how to communicate effectively to build trust and positive relationships with many different types of people, teams, and partners.
  • You are nimble, and comfortable working in a constantly evolving environment. You embrace ambiguity and speed while maintaining a bias toward action.
About you: Required: Bachelor's degree;

Preferred:

  • You have a strong, metrics-focused customer success, or account management background.
  • You have experience working with Salesforce CRM and Customer focused sellling methodologies.
  • You have experience establishing strong relationships with an ability to understand your customers' needs and provide solutions even if they are not clear on what they need.
  • You have a proven ability in using data to inform decision-making as part of a broader, strategic set of goals.
  • You have a general understanding HR Services, Recruiting Services, Training & Development, and Payroll & HRIS Technologies.
  • You thrive in a remote environment but enjoy coming into the office on occasion.