Current jobs related to Customer Success Manager - Norwalk - Gallagher

  • Customer Service Manager

    1 month ago

    Norwalk, California, United States Evs Full time

    Customer Support ManagerWe are seeking a highly skilled and customer-focused Customer Support Manager to join our team at Evs. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and problem-solving skills.Key Responsibilities:Product...

  • Production Manager/Customer Service Rep

    2 weeks ago

    Norwalk, United States Technical Reproductions Inc. Full time

    Technical Reproductions Inc is Hiring! Join a Legacy of Quality and Be the Driving Force Behind Production and Social Media Success at a 50-Year-Strong Printing Company.About Us: Technical Reproductions, Inc. is a family-owned printing company, serving the community for over 50 years. We prioritize customer relationships, exceptional service, and premium...

  • Customer Service Ambassador

    6 days ago

    Norwalk, Connecticut, United States Blt Management LLC Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Concierge at BLT Management LLC. The successful candidate will provide exceptional service to our residents, ensuring a seamless and enjoyable living experience.Key Responsibilities:Provide superior customer service to residents, guests, and vendorsManage...

  • Customer Service Representative

    2 months ago

    Norwalk, United States AZM Group Inc Full time

    We are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for a multinational food and beverage conglomerate. In today's economy, consumers look for ease, accessibility, and the business to come to them. Our mission...

  • Customer Service Representative

    1 week ago

    Norwalk, Connecticut, United States Norwalk Hospital Association Full time

    Job Summary:As a key member of the Norwalk Hospital Association team, the Rehabilitation Customer Service Representative will provide exceptional customer service to patients and families while ensuring seamless scheduling, insurance verification, and billing processes for various rehab programs. This role requires strong interpersonal skills, attention to...

  • Optical Operations Manager

    7 days ago

    Norwalk, Connecticut, United States America's Best Full time

    At America's Best, we're committed to delivering exceptional eye care and eyewear experiences to our customers. As an Optical Operations Manager, you'll play a vital role in overseeing the daily operations of our stores, ensuring that every customer interaction is positive and memorable.Key Responsibilities:Drive sales and profitability by optimizing store...

  • Sales Manager Trainee

    4 weeks ago

    Norwalk, Connecticut, United States LMG Connecticut Full time

    Unlock Your Potential as a Sales Manager TraineeWe are a reputable residential sales firm dedicated to delivering exceptional customer acquisition and sales services to our clients. Our team specializes in connecting clients with potential customers through direct engagement in the local community.Position Overview:As a Sales Manager Trainee, you will play a...

  • Restaurant Operations Manager

    4 weeks ago

    Norwalk, Connecticut, United States The Wendy's Company Full time

    Restaurant General ManagerAbout the Role:We are seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant team and drive business success. As a Restaurant General Manager, you will be responsible for providing exceptional leadership, training, and motivation to your team to deliver outstanding customer satisfaction and drive...

  • Sales Manager Trainee

    4 weeks ago

    Norwalk, Connecticut, United States LMG Connecticut Full time

    Job OpportunityWe are a reputable residential sales firm dedicated to delivering exceptional customer acquisition and sales services to our clients. Our team specializes in connecting clients with potential customers through direct engagement in the local community.Position Overview:As a Sales Manager Trainee, you will play a key role in assisting our sales...

  • Customer Service Representative

    2 weeks ago

    Norwalk, California, United States EVS Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at EVS Inc. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.The Customer Service Specialist will be responsible for providing exceptional customer service,...

  • Restaurant Operations Manager

    2 weeks ago

    Norwalk, Connecticut, United States The Wendy's Company Full time

    Restaurant General ManagerJob Summary: We are seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant team and drive business success.Key Responsibilities:Provide leadership and guidance to the restaurant team to ensure excellent customer service and high-quality food products.Develop and implement strategies to increase...

  • Customer Support Associate

    1 week ago

    Norwalk, California, United States Mela Group Full time

    Customer Support Associate Job SummaryMela Group is seeking a highly motivated and innovative individual to join our team as a Customer Support Associate. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities: Communicate innovative ideas and solutions to drive revenue...

  • Customer Service Representative

    4 weeks ago

    Norwalk, Iowa, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCDomino's Pizza LLC is a leading pizza delivery company with a strong presence in Iowa. We are committed to providing exceptional customer service and a positive work environment for our team members.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative....

  • Production Manager

    7 days ago

    Norwalk, Connecticut, United States Technial Reproductions, Inc. Full time

    Production ManagerTechnical Reproductions, Inc. is a 50-year-strong printing company that prioritizes customer relationships, exceptional service, and premium quality. We are seeking a Production Manager to join our team and drive production and social media success.Key Responsibilities:Operate state-of-the-art printing equipment, including wide format...

  • Customer Experience Specialist

    5 months ago

    Norwalk, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Restaurant Manager

    2 days ago

    Norwalk, Connecticut, United States Bowlero Corporation Full time

    Key ResponsibilitiesThe Restaurant/Entertainment Manager plays a pivotal role in ensuring the success of our entertainment centers. This dynamic individual is responsible for overseeing the day-to-day operations of the center, including food and beverage services, entertainment, and staff management.Key Accountabilities:Assist the General Manager in managing...

  • Retail Customer Service Representative

    2 weeks ago

    Norwalk, Connecticut, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a vital role in delivering exceptional customer experiences in our retail stores. Your primary responsibilities will include:Key Responsibilities:Providing consultative services to customers to understand their individualized needs and preferences.Assisting...

  • Customer Service Representative

    2 weeks ago

    Norwalk, Ohio, United States Pizza Hut Full time

    About Being a Server at Pizza HutPizza Hut is looking for friendly and enthusiastic individuals to join our team as servers. As a server, you will be the face of our restaurant, providing excellent customer service and ensuring that our guests have a great dining experience.What We OfferWe offer a fun and dynamic work environment, opportunities for career...

  • Restaurant Operations Manager

    3 weeks ago

    Norwalk, Connecticut, United States The Wendy's Company Full time

    Restaurant General ManagerAbout the Role:We are seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant team and drive business success. As a Restaurant General Manager, you will be responsible for providing exceptional customer service, managing restaurant operations, and ensuring compliance with company standards and...

  • Operations Manager

    3 days ago

    Norwalk, Connecticut, United States Wegmans Food Markets Full time

    Job Summary:As a Shift Manager at Wegmans Food Markets, you will play a critical role in leading our team to deliver exceptional customer experiences and drive business results. This is a challenging and rewarding opportunity to develop your leadership skills and contribute to the success of our company.Key Responsibilities:* Manage employee performance and...

Customer Success Manager

2 months ago

Norwalk, United States Gallagher Full time
Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview:

We’re OperationsInc., A Gallagher Company and one of the largest Human Resources Consulting firms in the U.S., headquartered in Norwalk, CT. We provide a wide range of HR consulting solutions to our base of clients nationwide and are considered subject matter experts in all areas of Human Resource Management. OperationsInc has been recognized as a Top Workplace every year since 2013.As a result of our ongoing growth, we are adding a Customer Success Manager to the team. The resource we are seeking will support the Company’s customer-centric mission and play a key role within the Customer Success Team.

How you'll make an impact: Responsibilities will include the management of new leads and opportunities, presentation of OperationsInc’s services, new business sales and on-going account management. Additionally, there is an expectation to grow partnerships with existing clients to reduce churn. The CSM will work internally with other key departments, including sales, marketing, and our consulting divisions to deliver a smooth customer experience. Through your influence and relationship-building skills, you will provide an excellent customer journey from the lead stage through onboarding the new client, meeting their needs at every stage of the relationship.


You will love this job if:
  • You are a problem solver and a team player. You love working within teams and helping them work more efficiently.
  • You are an influential negotiator and able to create win-win scenarios to help drive customer growth.
  • You want to make an impact. You thrive from helping others and want your work to make a difference in our customers’ lives.
  • You know how to communicate effectively to build trust and positive relationships with many different types of people, teams, and partners.
  • You are nimble, and comfortable working in a constantly evolving environment. You embrace ambiguity and speed while maintaining a bias toward action.

About you:
  • 3 to 5 years of sales or business development experience, particularly within the Human Capital space (payroll services, HRIS technology, consulting, etc.).
  • Strong, metrics-focused customer success, or account management background.
  • Experience working with Salesforce CRM and Customer focused selling methodologies.
  • A history of establishing strong relationships with an ability to understand your customers' needs and provide solutions.
  • A proven ability in using data to inform decision-making as part of a broader, strategic set of goals.
  • General understanding HR Services, Recruiting Services, Training & Development, and Payroll & HRIS Technologies.