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Customer Service Representative $24 an hour
2 months ago
Pay Rate $24
Customer Service Representative job responsibilities include:
Provide quality support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email.
Process and review requests in a timely fashion.
Schedule Technicians within the geographic region to perform warranty repairs.
Responsible to work directly with customers from assigned accounts to provide information, process and provide follow up for warranty and non-warranty issues to meet customer’s needs.
Answers telephone responds correctly to customer questions, and processes warranty issues in a timely manner.
Processes payment transactions. – (confidentiality is required)
Serves as a liaison between internal and external customers (including field service, sales, plant management & engineering) as needed to resolve any issues related to orders.
Expedites the processing of special requests to satisfy customer deadlines.
Remain flexible, open and positive when faced with challenging needs and customer demands.
Performs clerical work including any additional administrative duties as assigned.
Other duties assigned
Qualifications:
High School Diploma or equivalent or some college preferred
Minimum of one-two years’ experience, preferably in manufacturing and building materials
Previous windows sales and millwork experience preferred
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save on healthcare costs. Below is a list of benefits you will enjoy while working with our company.
Medical plans with HRA or HSA options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO), including Vacation, Personal, and eight paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Tuition Reimbursement
Yearly Wellness Clinic
MITER Brands is an equal opportunity employer. MI Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
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