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Customer Service Call Center Agent

2 months ago

Temecula, California, United States Pedder Auto Group Full time

Job Type

Full-time

Position Overview

The Pedder Automotive Group, a family-owned dealership network, is dedicated to providing exceptional customer service across its multiple locations. We are looking for a Call Center Service Representative to manage all incoming and outgoing calls related to our service department and to assist in scheduling service appointments.

Key Responsibilities

  • Handle incoming calls for all dealerships and route them to the appropriate department.
  • Schedule service appointments through phone and online platforms using our internal booking system.
  • Meet service and customer satisfaction goals established by the management.
  • Collaborate effectively with colleagues and supervisors to enhance teamwork and operational efficiency.
Qualifications
  • Demonstrated customer service expertise with a track record of resolving issues effectively.
  • Self-motivated and professional, showcasing initiative and strong problem-solving abilities.
  • Ability to meet or exceed departmental performance metrics.
  • Strong work ethic and capacity to thrive in a fast-paced, results-oriented environment.
  • Timely and courteous responses to customer inquiries via the internet.