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Customer Service Agent for Automotive Solutions

2 months ago

Temecula, California, United States Pedder Auto Group Full time

Position Type:

Full-time

Overview:

The Pedder Automotive Group, established in 2008, is a family-owned dealer network operating multiple dealerships across Southern California, representing renowned automotive brands.

We are committed to fostering a positive work atmosphere that enhances customer satisfaction.

Role Summary:

The Service Center Communication Specialist is tasked with managing all incoming and outgoing calls for the service departments, as well as verifying service appointments.

Key Responsibilities:

  • Handle incoming calls for all dealerships and route them to the appropriate departments.
  • Schedule service appointments through phone and online platforms using internal scheduling tools.
  • Meet service and customer satisfaction targets.
  • Collaborate effectively with colleagues and management to ensure optimal synergy and teamwork.

Qualifications:

  • Exceptional customer service abilities with a track record of resolving issues and following up with clients.
  • Self-motivated, professional, and demonstrates initiative, creativity, and strong problem-solving capabilities.
  • Ability to meet or exceed departmental Key Performance Indicators (KPIs) that gauge overall performance.
  • Strong work ethic and the capacity to thrive in a fast-paced, results-oriented environment.
  • Timely and courteous responses to online inquiries with accuracy and professionalism.