Client Service Representative
3 weeks ago
Client Service Representative We are seeking an experienced Client Service Representative to join our team at VCA Pet Medical Center in Temecula. We take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to help us deliver our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports, and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside. ESSENTIAL FUNCTIONS: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports, and correspondence. QUALIFICATIONS: At least one year of proven past experience helping customers. High School Diploma/GED or equivalent. Excellent listening and communication skills. Compassion for pets and people—as well as awareness and understanding of others’ reactions. Proven decision-making skills to choose the most appropriate course of action. The ability to integrate new information into problem-solving. Proficiency in Microsoft Office. Flexible schedule and willingness to work non-traditional hours, including nights, weekends, and holidays. The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. This is a full-time position. Compensation and Benefits: VCA Animal Hospitals offers a competitive compensation and benefits package including medical/dental/vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays, and sick days, health and well-being programs that provide resources and training. The pay range for this position is $17 to $20 per hour, negotiable based on education, experience, and other relevant credentials. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com . #J-18808-Ljbffr
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Client Service Representative
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Temecula, United States BDT & Associates, Inc. Full timeBenefits: 401(k) Bonus based on performance Seeking a high quality, self motivated, standout candidate who embodies and upholds our CORE values. Do you lead with honor, have integrity and the ability to build strong lasting relationships with our clients with the ability to balance work and life? Candidate must provide invaluable support to our financial...
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Customer Service Representative
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Customer Service Representative
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Call Center Service Representative
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