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Customer Sales and Support Specialist
2 months ago
As a Customer Sales and Support Specialist – Bilingual you will be responsible for inbound and outbound customer sales calls and customer service support while exceeding customers’ expectations for sales responsiveness, order processing, order tracking and other related support functions. Additionally, this position works closely with assigned territory outside sales personnel to support the achievement of quarterly and annual sales budgets.
Key Responsibilities
* Handling inbound orders in assigned sales territories and market segments* Develop a detailed understanding of all Traffic Solution products and applications* Develop and maintain a detailed knowledge of all customer market segments and their needs* Provide solutions for customers based on extensive product knowledge and a sense of urgency based on customer needs* Provide timely quotations requested by assigned territory customers and assigned outside sales personnel* Provide customer support services through order tracking, acknowledgments, confirmations of orders, RMA processing* Process customer complaints and coordinate with other functional areas to identify a solution* Collaborate with multiple functional departments to ensure an outstanding overall customer experience
As a Customer Sales and Support Specialist – Bilingual you will be responsible for inbound and outbound customer sales calls and customer service support while exceeding customers’ expectations for sales responsiveness, order processing, order tracking and other related support functions. Additionally, this position works closely with assigned territory outside sales personnel to support the achievement of quarterly and annual sales budgets.
Key Responsibilities
* Handling inbound orders in assigned sales territories and market segments* Develop a detailed understanding of all Traffic Solution products and applications* Develop and maintain a detailed knowledge of all customer market segments and their needs* Provide solutions for customers based on extensive product knowledge and a sense of urgency based on customer needs* Provide timely quotations requested by assigned territory customers and assigned outside sales personnel* Provide customer support services through order tracking, acknowledgments, confirmations of orders, RMA processing* Process customer complaints and coordinate with other functional areas to identify a solution* Collaborate with multiple functional departments to ensure an outstanding overall customer experience
Must be fluent in Spanish
Qualifications
* 4-year degree or equivalent experience preferred; High school diploma required* Two or more years inside or outside sales experience a plus* Proven record of meeting- exceeding annual sales quota budget a plus* Basic knowledge of MS Excel* Experience working for a manufacturing company a plus* Strong familiarity with TMS systems is a plus
Familiarity with ERP systems is a plus
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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