Bilingual Customer Service Representative
2 weeks ago
Our client is seeking a bilingual (Spanish) customer service representative to support their customers with product/service issues and payment processes in a fast-paced call center environment. This is a contract-to-hire opportunity with 4+ months contract duration and located downtown Chicago (fully onsite during training, then 3 days/week onsite).
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Bilingual (Spanish) communication skills are required
- 1 - 3+ years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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