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Customer Experience Specialist

2 months ago

Fort Myers, United States Best Home Services Full time

Overview:

Best Home Services is looking to add to our Customer Experience team

Shifts Available:

M-F 7-3:30

M-F 8-4:30

M-F 10-6:30

Tues-Fri 11-7 & Sat 8-4:30

The successful candidate will be a self-starter and have a goal oriented mindset. This position handles maintenance membership cancellations, De-escalating customers, and working alongside the trade managers for a better customer experience.

Benefits

  • Guaranteed weekly pay
  • Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits
  • On-going training & development, growth opportunities
  • Paid Holiday
  • Flexible Schedule
  • Paid Vacation
  • Birthday Pay
  • Fun work environment
  • Flexible Hours/ Friendly Work Environment/ Merit Based.

Essential functions of the position:

  • Ability to work as a team
  • Daily inbound calls and follow ups
  • Time management and prioritization
  • Schedule appointments
  • Communicate effectively and document accounts
  • Educate customers throughout their project

Requirements

  • 1-year minimum call center experience
  • Team lead experience preferred
  • Familiar with plumbing, electrical, and HVAC terminology
  • Service titan experience is a plus

Compensation- $18-23/hourly