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Customer Experience Specialist

2 months ago

Fort Worth, Texas, United States Living Spaces Full time
Job Summary

The Operations Specialist - Retail is a key member of the Living Spaces team, responsible for delivering exceptional guest experiences and ensuring seamless transactions. This role requires a strong focus on customer satisfaction, operational efficiency, and teamwork.

Key Responsibilities
  • Guest Interactions: Provide top-notch customer service, engaging with guests on the sales floor and ensuring their needs are met.
  • Operational Excellence: Maintain the cash office and operations counter with precision, adhering to Standard Work procedures.
  • Team Collaboration: Work closely with the Operations Supervisor to achieve team goals and objectives.
  • Training and Development: Complete and demonstrate proficiency in all company training modules, ensuring effective execution of Standard Work.
  • Guest Escalations: Assist the Store Manager in resolving guest escalations, returns, and discounts.
  • Checkout Processes: Ensure efficient checkout processes, executing cash office procedures to exacting standards.
  • Self-Audit Routine: Establish a self-audit routine to maintain compliance with Asset Protection Audit standards.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Experience: 1 year of retail experience in a direct customer interactive environment required, with 1-2 years of customer service experience preferred.
  • Computer Skills: Proficient experience in Microsoft Office programs.
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Vacation
  • Sick Time
  • Flex Spending Account
  • Employee Assistance Program