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Customer Experience Associate

2 months ago

Fort Myers, Florida, United States LeeSar Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at LeeSar. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Provide daily support to customers and LeeSar distribution through specific assigned responsibilities.
  • Act as the first point of contact for customers with regard to product needs, inquiries, defects, and problem resolution.
  • Review and complete end-user requisitions, place orders, respond to vendor confirmation, enter data in appropriate system, create purchase order.
  • Maintain an open dialogue to achieve satisfactory customer service outcomes.
  • Advise customer of product availability, cost of supplies, and other order related issues.
  • Meet or exceed customer expectations within system constraints.
  • Act as an expeditor for assigned customers.
  • Work closely with CSF and File Maintenance departments to ensure negotiated product pricing is available, accurate, and current.
  • Work with senior assistant to identify report needs; make recommendations.
Requirements
  • High School diploma or equivalent required.
  • Lean Management System knowledge (Department instructor led course).
  • Read and speak English with enough fluency to accurately perform job duties.
  • One year office business experience preferred; will accept as equivalent, work experience directly related to distribution customer service center (i.e. expediting, purchasing, product research, customer service, etc.).
Working Conditions
  • Ability to sit, stand, walk, bend, twist, reach.
  • Required lifting: 25 to 34 lbs.
  • Mental & Emotional Requirements: work in a fast-paced, high-stress environment, make decisions under high pressure, cope with confrontation and assist with problem resolution, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situations, ability to work alone or in groups, demonstrate high degree of patience, adapt to shift work, work in areas that are close and crowded.
  • Pushing / Pulling/Maneuvering: 25 to 34 lbs.
  • Sensory Requirements: far vision, near vision, seeing fine details, hearing normal speech, telephone use, visual acuity necessary to ensure accuracy, neatness, and thoroughness of the job.
  • Environmental: bright lights.
  • Skills: demonstrate strong oral and written communication skills, demonstrate proficiency in Excel and Word, manage multiple tasks with minimal supervision, be self-directed, proactively prioritize customer needs.
  • Hand Manipulation: use of keyboards, manual dexterity necessary to perform tasks.
  • Others: ability to perform repetitive tasks, be physically present at job site as scheduled, ability to work overtime weekends and holidays as needed, hours may flex depending on shift needs.