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Telecommunications Customer Service Specialist

3 months ago

Fort Myers, United States Stellar Promotions Inc. Full time
Job DescriptionJob Description

We are on the search for hard-working individuals that are looking for a great Telecommunications Customer Service Specialist position with real growth opportunities

Our goal is to cultivate and maintain true partnerships with our telecommunications clients and consumers. We’ve become the nation’s largest business and sales consulting firm due to our winning mentality, honesty, transparency, and drive for success. Those same traits are exactly what we look for in our entry-level Telecommunications Customer Service Specialist. We prefer to train and develop our Telecommunications Customer Service Specialists for maximum performance. We are committed to delivering the highest caliber of service directly to consumers that will benefit our clients and customers. Unlike large corporate firms, we commit to individualized attention that uniquely positions us to increase consumer retention, increased sales revenue, and bridge the gap between our competitors. 

Duties as a Telecommunications Customer Service Specialist: 

  • Interact with customers directly in a friendly and professional manner while actively listening to and addressing their questions and concerns
  • Collaborate with management staff to stay updated on new telecommunications products, services, sales promotions, and policies 
  • Provide effective telecommunications solutions and support to ensure that no customer is left dissatisfied 
  • Handle confidential customer sales account information with sensitivity and discretion
  • Greet, qualify, recommend products/services and close every sale
  • Suggest areas of improvement to management staff to increase consumer satisfaction

Requirements as a Telecommunications Customer Service Specialist: 

  • High School Diploma or GED
  • Experience in customer service or sales 
  • Ability to multi-task and focus in a fast-paced environment 
  • Positive attitude and the ability to be patient while communicating with customers
  • Team player who can work independently
  • Outstanding service-orientation and strong interpersonal skills that create positive relationships with fellow team members and in-person customers

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