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Guest Services Manager

3 months ago

Fitchburg, United States Great Wolf Lodge Full time

Pay: $60000 per year - $60000 per year

At Great Wolf, ourGuest Services Managerstrives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

Join our Pack:

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

* Medical, Dental, and Vision insurance

* Health savings account

* Telehealth resources

* Life insurance

* 401K with employer match

* Paid vacation time off

* Paid parental leave

Essential Duties & Responsibilities

  • Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
  • Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
  • Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
  • Assists with guest services functions as needed
  • Assists in training staff and developing for potential career advancement
  • Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
  • Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Basic Qualifications & Skills
  • High School Diploma or equivalent education/experience
  • 1+ year previous Front Desk/Guest Service management experience
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service
  • Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
  • Bachelor's Degree in Hospitality, Hotel Management or related field
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills
Physical Requirements
  • Ability to lift up to 20 pounds
  • Able to sit and/or stand for long periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.