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Service Manager
3 months ago
We are a growing organization, and we are seeking a Service Manager to join our Clean Technology Systems (CTS) division. Together, with the momentum of our business vision, we can achieve international success and added innovation in all the themes which Dürr influences at a global level.
Location: De Pere, WI
Position Summary:
Manages the preventative maintenance business for Dürr Systems Inc. Clean Technology Systems. Leading the team by directly managing both field technicians and supporting office staff, providing training, coaching, performance evaluations, and handling disciplinary matters as needed.
This position takes a leading role promoting Dürr Systems Inc. preventative maintenance business directly to our customers. Proactive selling of maintenance services and parts to our customers is a primary focus for this position.
Essential Functions and Responsibilities
* Lead and manage the preventative maintenance team, focusing on common goals and objectives
* Proactively contact customers on service & parts opportunities on both Dürr Systems and competitor's systems, prepare and present proposals to our customers
* Travel to promote the business to customers; identify opportunities for product improvement (Travel 15% to 25% of time)
* Use creativity to develop new approaches, promotions, and procedures that will increase PM sales and serve Dürr customers at a higher level
* Providing direct supervision of field technicians and supporting office team members
* Manage a system that provides an automated means to identify customer's equipment that is due for maintenance service.
* Ability to provide after-hours support to customers and Service team members
* Examine documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.
* Provide customers with formal documentation and initiate follow up requests.
* Can navigate and understand Dürr business operating systems utilized for tracking future service and parts opportunities, equipment service and parts history, document customer feedback and including opportunity resolution.
Qualifications
* Bachelor's degree in business or a technical discipline
* In lieu of a bachelor's degree, 3 plus years' experience leading a technical sales team
* A strong track record of providing excellent customer communications and sales, through all mediums
* Experience servicing industrial equipment is a plus
* Proficient with Microsoft Office, Word, Excel, and Outlook.
* Requires strong organizational skills and the ability to handle multiple projects at one time
* Requires strong customer service, sales, and project management skills
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, and marital or veteran status, the presence of a medical condition or disability, height, weight, or any other protected status. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.
Note to all Staffing Agencies: Dürr has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr will not be obligated to pay a referral fee.
