Service Coordinator

3 days ago


De Pere, Wisconsin, United States Wolter, Inc. Full time

{"h1": "Service Dispatcher Job Description", "p": "At Wolter, Inc., we are seeking a skilled Service Dispatcher to join our team. As a Service Dispatcher, you will play a crucial role in maintaining the organized assignment of field technicians to jobs, ensuring timely response to customers while assigning the most logical technician to each job.

Responsibilities:

* Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
* Respond to phone calls from customers and roadmen.
* Stay in contact with customers and inform them of any changes in the schedule.
* Issue repair orders for new jobs or units that are scheduled for maintenance.
* Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
* Assist field technicians as needed with any questions or concerns you can help with (not technical info).
* Assist SM Coordinator in the scheduling of SM's and ensure schedules are kept.
* Perform projects as requested.

Requirements:

* Ability to organize and manage multiple priorities.
* Excellent telephone and customer service techniques.
* Strong computer proficiency.
* Commitment to company vision and mission.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

#SERVICE123"}



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