Truck Service Operations Manager

15 hours ago

De Pere, Wisconsin, United States JX Truck Center Full time
About JX Truck Center

We are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs.

Job Purpose

The Working Foreman plays a pivotal role in overseeing and coordinating the daily activities of the mechanic team, ensuring efficient and effective operations. In addition to supervising the daily activities of the mechanic team, the Working Foreman engages directly with customers to discuss vehicle issues, performs preliminary test drives to accurately diagnose repairs, and assigns tasks to technicians based on their expertise and experience.

Key Responsibilities
  • Ensure Reliability: Discuss vehicle problems with customers and diagnose repairs through preliminary test drives, demonstrating our commitment to solving their issues promptly and accurately.
  • Supervise Repairs: Oversee the maintenance and repair work, ensuring that it's done efficiently and correctly, thereby honoring our promise of quality service.
  • Customer Relations: Maintain good customer relations, ensuring that each interaction is positive and reflects our company's values of respect and professionalism.
  • Safety Enforcement: Enforce safety policies in the shop area, creating a secure environment for both employees and customers.
  • Engagement in Learning Modules: Actively participating in learning opportunities, showing a commitment to personal and professional development.
  • Knowledge Sharing: Share knowledge and provide instructions and guidance to technicians, fostering an environment of growth and continuous learning within the team.
  • Adaptation and Improvement: Determine the method of repair for shop equipment, showing an ongoing commitment to improving processes and adopting new techniques for efficiency.
  • Innovative Problem Solving: Diagnose customer repairs using preliminary test drives and innovative diagnostic techniques, showcasing our pioneering spirit in tackling challenges.
  • Leading by Example: Perform preventive maintenance and repairs as needed while supervising and assisting other technicians, setting a high standard of craftsmanship and innovation.
  • Resource Allocation: Delegate necessary work assignments to technicians, utilizing their abilities, knowledge, and background most effectively, ensuring that every job is done right with the resources at hand.
  • Operational Versatility: Fill in for Service Advisor as needed and ensure that all repaired vehicles are test-driven, showcasing flexibility and a stewardship of operational resources.
Requirements
  • High school diploma or equivalent required, additional trade school training preferred.
  • Five (5) to seven (7) years of related experience in truck service operations.
  • Mechanical and refinishing knowledge required.
  • Valid driver's license required; CDL required, or ability to obtain.
  • Dependable and reliable attendance required.
Behaviors
  • Team Player - Works well as a member of a group.
  • Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well.
Motivations
  • Growth Opportunities - Inspired to perform well by the chance to take on more responsibility.
  • Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization.
  • Self-Starter - Inspired to perform without outside help.
Education
  • Technical/other training of Diesel Technology (preferred).
  • High School or GED (required).
Experience
  • 5 years: Heavy Duty Truck Service (preferred).
Licenses & Certifications
  • CDL (preferred).
  • DL (preferred).
Skills
  • Computer Skills (preferred).
  • Time Management (preferred).
  • Communication Skills (preferred).

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