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Truck Service Operations Manager

2 months ago

De Pere, Wisconsin, United States JX Enterprises Full time
About JX Enterprises

We are a leading provider in the diesel industry, united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs.

Job Purpose

The Working Foreman plays a pivotal role in overseeing and coordinating the daily activities of the mechanic team, ensuring efficient and effective operations. In addition to supervising the daily activities of the mechanic team, the Working Foreman engages directly with customers to discuss vehicle issues, performs preliminary test drives to accurately diagnose repairs, and assigns tasks to technicians based on their expertise and experience.

Key Responsibilities
  • Honor Commitments: Ensure reliability by discussing vehicle problems with customers and diagnosing repairs through preliminary test drives, demonstrating our commitment to solving their issues promptly and accurately.
  • Supervise Repairs: Oversee the maintenance and repair work, ensuring that it's done efficiently and correctly, thereby honoring our promise of quality service.
  • Create Positive Experiences: Maintain good customer relations, ensuring that each interaction is positive and reflects our company's values of respect and professionalism.
  • Safety Enforcement: Enforce safety policies in the shop area, creating a secure environment for both employees and customers.
  • Foster Lifelong Learning: Actively participate in learning opportunities, showing a commitment to personal and professional development.
  • Knowledge Sharing: Share knowledge and provide instructions and guidance to technicians, fostering an environment of growth and continuous learning within the team.
  • Adaptation and Improvement: Determine the method of repair for shop equipment, showing an ongoing commitment to improving processes and adopting new techniques for efficiency.
  • Exhibit Pioneering Spirit: Diagnose customer repairs using preliminary test drives and innovative diagnostic techniques, showcasing our pioneering spirit in tackling challenges.
  • Leading by Example: Perform preventive maintenance and repairs as needed while supervising and assisting other technicians, setting a high standard of craftsmanship and innovation.
  • Demonstrate Good Stewardship: Delegate necessary work assignments to technicians, utilizing their abilities, knowledge, and background most effectively, ensuring that every job is done right with the resources at hand.
  • Operational Versatility: Fill in for Service Advisor as needed and ensure that all repaired vehicles are test-driven, showcasing flexibility and a stewardship of operational resources.
  • All other duties as assigned: Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications
  • High school diploma or equivalent required, additional trade school training preferred.
  • Five (5) to seven (7) years of related experience in truck service operations.
  • Mechanical and refinishing knowledge required.
  • Valid driver's license required; CDL required, or ability to obtain.
  • Dependable and reliable attendance required.