Guest Service Representative

3 months ago


West Columbia, United States Country Inn & Suites Full time
Company Description

Limited service upper mid-scale hotel.

Job Description

Full-Time and Part-Time Positions Open

Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, answering telephones and exceeding guest expectations. Ensure guest's completely satisfied prior to departure.

Job Duties:
  • Maintains an inventory of vacancies, reservations and room assignments.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Complete daily check list.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers' privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.
Qualifications
  • High school diploma or equivalent.
  • Ability to communicate with public, hotel staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends and holidays.


Additional Information

All your information will be kept confidential according to EEO guidelines. Pay based on qualifications.

  • West Columbia, United States Schulte Companies Full time

    Schulte Companies - 1619 Pendleton St [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and common...


  • Columbia, United States Home2 Suites Full time

    Guest Service Representative Columbia, SC Full Time or Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.From our Team...


  • West Bountiful, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • West Covina, California, United States Xperience XRG Full time

    Xperience XRG seeks highly motivated individuals to join our team as Guest Service Representatives. In this role, you will play a critical part in delivering an outstanding dining experience for our guests.The estimated annual salary for this position is approximately $42,000 - $52,000 depending on experience and qualifications.Responsibilities...


  • Columbia, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...


  • Columbia, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...


  • West Jordan, United States Nothing Bundt Cakes Full time

    Benefits: Company parties Employee discounts Flexible schedule Free food & snacks Free uniforms Training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, settin Guest Service, Cashier, Representative, Guest, Restaurant, Retail


  • West Harrison, United States Nothing Bundt Cakes Full time

    We Are Hiring! Part-Time openings are available! Store Hours: M-Sat 10am-7pm; Sun: 10:00am-4:00pm Location: 303 North Central Avenue, Hartsdale, NY 10530 Sweet Perks: •Joyful Working Environment •Sense of Family Culture •Flexible Schedule At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up...


  • West Hartford, United States Nothing Bundt Cakes Full time

    We are looking to add to our team of caring, compassionate, ambitious and dedicated people. We are welcoming of all, believe in treating others with dignity and respect, laugh a lot, have fun at our jobs, and are passionate about life and community. We understand that work is just a fractional part of life, and we also believe that doing something right...


  • West Springfield, Massachusetts, United States Highgate Hotels Full time

    Job DescriptionWe are seeking a talented and experienced Front Office Guest Services Representative to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service, managing guest requests, and ensuring seamless check-in and check-out experiences.In this role, you will work...

  • Guest Services Agent

    3 months ago


    West Columbia, United States Naman Hotels Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...


  • West Des Moines, United States Nothing Bundt Cakes Full time

    Benefits: 401(k) matching Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Training & development Vision insurance At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an...


  • Columbia, United States Schulte Full time

    Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Columbia and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and delivering...


  • West Columbia, United States Wingstop Full time

    Wingstop - 106 Percival Road Ste 300 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • West Palm Beach, United States Palm Beach Zoo Full time

    Description We are committed to saving wildlife in wild places. Our mission is to help create connections between our guests and animals to inspire awe and action on behalf of wildlife. Every employee at Palm Beach Zoo contributes to our wildlife-saving mission. We work with local conservation partners in Florida as well as assist with international programs...


  • West Palm Beach, Florida, United States Wingstop Full time

    Job Description: As a Wingstop Team Member - Service Expert, you will play a critical role in delivering World Class service to our guests. Your primary responsibility will be to interact with guests through greeting, taking orders, and delivering food. You will also answer phone calls and respond to guest inquiries, working collaboratively with colleagues...


  • West Columbia, United States Planet Fitness Inc. Full time

    Benefits: * 401(k) * 401(k) matching * Employee discounts * Flexible schedule * Opportunity for advancement * Paid time off * Training & development * Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective...

  • Guest Service Agent

    4 days ago


    West Greenwich, United States Tharaldson Hospitality Full time

    Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule...


  • West Bloomfield, United States Nothing Bundt Cakes Full time

    Responsive recruiter Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Join the Circle! The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests. Benefits: 30% off all cake products Insurance Benefits for eligible employees Flexible schedule Active and...

  • Guest Services Agent

    3 weeks ago


    Columbia, United States Quorum Hotels Full time

    DescriptionThe Hyatt Place Columbia/Downtown/The Vista is looking for Guest Services Agentsto join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering...