Lead Systems Operations Engineer

3 weeks ago

Charlotte, United States Wells Fargo Full time
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer who will provide system leadership and support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services. This person will lead the enablement and rollout of Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP. This Lead Systems Operations Engineer will work closely with internal engineering teams to adopt and adapt to best practices and assist partners with troubleshooting with onboarding, migrations to new cloud platforms and day-to-day break-fix activities and upgrades as needed.

In this role, you will:
  • Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
  • Make decisions on technical changes and enhancements
  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
  • Provide leadership to junior level staff and ensure availability in order to provide support to remedy escalations
Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years Cloud platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS)
  • 2+ years of Linux Administration skills
Desired Qualifications:
  • Knowledge in containerization technologies/Kubernetes
  • One or more Cloud Certifications
  • Application or Middleware, Java, Tomcat, or relevant Web Technologies support is preferred
  • Storage and networking troubleshooting experience
  • Knowledge and understanding of Splunk
  • Strong communication skills to document root cause updates when needed.
  • Lead a small team and direct lesser experienced staff
  • Ability to document updates, certifications, and updates on Confluence or other locations for customer consumption.
Job Expectations:
  • This position requires on call and includes being paged but is not limited to only when on call
  • Ability to be available when on shift and sometimes includes some after-hours support
  • This position is not 100% remote and is currently a hybrid work option (may be required to work on-site on a regular cadence).
  • This position is not eligible for Visa sponsorship
  • Relocation assistance is not available for this position


Posting End Date:

26 Aug 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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