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Lead Systems Operations Engineer

1 month ago

Charlotte, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking an experienced individual who can provide platform support for Commercial and Corporate & Investment Banking Technology (CCIBT) organization and the applications and infrastructure they support. The individual will provide technology solutions to the LOBs and manage the applications portfolio in terms of skills, stability, security, scalability, speed, and cost.

This is a critical position within CCIBT Platform Management. It supports setup, maintenance, and troubleshooting of the Commerical Capital systems. This role will provide support to internal and external applications, provide day to day support to the business users, monitor systems, perform technical refresh activities, application migration and BCP activities.

In this role, you will:
  • Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
  • Make decisions on technical changes and enhancements
  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience providing monitoring tools support for applications built on JAVA or .NET or cloud platforms
  • 4+ years of application production support experience
  • 3+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
  • 1+ year of Autosys experience
Desired Qualifications:
  • 5+ years of Linux & Windows experience
  • 5+ years of experience working with Relationship Database Management Systems (RDBMS) such as SQL Server, Oracle or MySQL
  • 3 + years of experience implementing, supporting or developing tools to integrate with ITRS Geneos
  • 3+ years of advanced scripting experience using Unix Shell Scripting, Perl, Python, Java, or PL-SQL
  • 1+ year of Splunk experience
  • Experience in financial services
  • Good understanding of Cloud technologies like OpenStack, Azure, AWS and Cloud Foundry.
  • Knowledge and understanding of technology production support: fast paced dynamic customer facing application which requires high availability
  • Knowledge and understanding of technology support: high volume 24x7 mission critical systems
  • Ability to take an active role in the education, mentoring and training of less experienced team members
Job Expectations:
  • Ability to work in the office and at home in a hybrid model.
  • This position is not eligible for Visa sponsorship
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Ability to work on call as assigned


Posting End Date:

4 Aug 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.